Question about Canon PowerShot S400 / IXUS 400 Digital Camera

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Lens is stuck so Camera does not turn on

When I used to use my camera, it worked fine, but then I put it down for a couple weeks or so and when I tried to use it again, I pressed the ON button, and the lens retracted from half-way out to flat. The camera started to turn on, the screen blinked, and the camera made a beeping sound before shutting itself off. I think the lens is stuck, but I do not know how to fix it. Any suggestions?

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Re: Lens is stuck so Camera does not turn on

The battery packs in these units dont have a very long "shelf life" meaning when you charge the battery you need to use it within a few days or it will loose charge. Have you tried a fresh charged battery? They are very power hungry devices and the more advanced they get the more power they need. How old is this unit? how many charges have you put on the pack? it may be time for a second pack. An emergency backup pack good power is key nowdays.

Posted on Apr 03, 2006

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I figured sand got stuck within the lens, so I did the following:

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I put in fresh batteries (lithium) and it registers full bars yet the camera turns off after a couple seconds. I can sometimes take a quick photo before it turns off, or I can try to view a photo in...

do you making the picture when it happen? what lens are you using? light condition? or it just turns off by itself? please be as precise as possible and we will find the solution )
if it happens when autofocusing just try to clean the lens contacts on the lens and inside the camera body for starters.

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If the battery is fully charged, and you are able to turn on the camera but only the lens wont come out, then try doing this:

1. Hold the camera from your right hand with the lens facing down.
2. Hit the base of the camera to your left palm as you press the ON button to turn on the camera. Do this a couple of times until the lens comes out.

Chances are, your camera's lens is stuck inside because of some granule of sand or dirt stuck on the sides of the lens inside. Goodluck!

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Apparently, you missed some sand and it just took a while to work its evil way into the works of your camera.

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My camera will not come on. and also the lens is opened out and will not go back in, i have put several new batteries in it, and if i put batteries in it and close the battery door, and push on, the light...

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I had what sounds like the same problem. The camera was dropped and the shutter was stuck open. Just kept showing error message.
As I felt I had nothing to lose I began tapping it on a soft book and the shutter started to appear. I then shut it just using the end of my finger. When I then turned the camera on again it opened and shut when turned off. It has worked fine ever since.
Seems a rather poor design.
Hope this helps. Very best regards Peat.

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