Question about PC Desktops
Sorry to say that the actions we took yesterday did not work...can you suggest anything further...I am thinking that there is something wrong inside the actual computer, is there an actual SOUND CARD and if so can this be taken out and replaced. OR is this a motherboard problem. PC World had the tower for another problem sometime ago and repaired that problem, however on returning it to me the keyboard and sound system did not work. I managed to get the keyboard working (I needed a new one which PC world paid for) but unfortunately the sound still does not work and never has since it was with PC world. Now this was at least 12/18 months ago and I thought I could survive without the sound on this desktop but I find it irritating when i get sent emails with sound attached and can't hear it...neither can I listen to my music...soooo whats next please??
Appreciate the direct "Ask Me".
I am tempted to agree with you that there is something physically wrong with the sound device in the PC (hardware, not really that uncommon and it do happen).
To answer your query "...is there an actual SOUND CARD...", would depend on the actual model number which unfortunately was not established since we failed to get if the PC is an E series, F or something else. Alternately however, we can determine if the sound card is an add-on or on-board by the mere location of the jacks; if the jacks are along the same place/area of the keyboard, mouse, rear USB port, LPT printer port and others, then it is built-in/on-board and could not be replaced. If however, the sound/speaker jack/connector is away from the bunch of connectors all alone by itself on a strip, then that would be an add-on and could be replaced.
Alternately however, even if it were on-board/built-in to the motherboard, we can disable it in the BIOS and therefore the system would not recognize it anymore (faulty or not). If this could be done (disabling), then and only then can we install an add-on PCI sound card. There are even USB versions. This would appear to be the easiest route to take and would not warrant that much technical work. At most that would be needed is to open the casing, remove one of the spare narrow strip/panel at rear and insert the newly purchased PCI sound card. The drivers normally would come with the card in a mini CD disc. Again, the original built-in sound card must be disabled in the CMOS/BIOS to prevent conflict and dual existence (that would make configuration a bit more troublesome).
Hope this be of initial help/idea. Pls post back if you were able to verify that the original sound device is enabled in the CMOS/BIOS, how you would want to proceed and/or should you need additional information.
Good luck and kind regards. Thank you for using FixYa.
Posted on Sep 10, 2008
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