Neff 3.8 cu ft freezer.

Green light means that freezer is connected to the mains/electric

Red means that your freezer has not reached minimum working freezing temperature, this is not good news, something may be wrong with your freezer, get it checked by a competent person.
yellow light means that you have switched the fast freeze button on. This yellow switch allows the freezer to run continuously so that the frozen food you brought home from shopping can freeze up quicker. You must not leave this light on for more than 3 hours. It will cause you to waste a lot of electric and will place a lot of stress on the working component in the fridge.

Sounds like the thermostatic control is worn out. Replacing it should fix the problem.
Hope this helps.
Bob

Freezer stopped working, 4 years old, why

Check your circulatation fan. It may be stuck. Keep me informed The Raz Shack

thermostat gone/needs replacing.

there is a power failure

The freezer is probably in need of defrosting. This usually occurs when the freezer has been over packed. It needs to be able to ahve air flow through it, there are holes in the back of the freezer and a defrosting element at the top and they need to be clear in order to keep it frost free. It happend to me and we called an engineer out. solved it by using hair dryer to defrost it.

Hello jannette859,
huuum at your service

You said,
freezer was working fine had to unplug it due to evacuation, now it doesn't freeze, is there any reset buttons? i didn't turn the temp selector to the off position before unplugging

Try turning off the temp. switch off.
Then plug it in and turn the temp on!
this may reset it.
Repeat one more time and let me know ho it went!


How old is the appliance?
If the appliance is 10 years old or more you may not be advisable to put good money into bad!
New appliances are so much more efficient today that they can save you a lot of money in energy!!!!
You need a hands on tech for this repair!


Bless You huuum
Please give me the best rating at fixya .com before you sign off.
Thank You

Check the door seal all the way around. We purchased one recently that was slightly dented (not noticeably and the seal was not tight.) You need to get in touch with whomever you purchased it from immediately so that it can be repaired or replaced.

If this is not a frost free unit. I say replace it. I don't believe in recharging a deep freeze. You can never really trust them again. The food inside is worth more than the freezer. If this is a frost free unit, See if the fan inside is working. This can also be a defrost system proplem such as a timer and well worth fixing.