Question about HP Scanjet 5470c Flatbed Scanner

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Colored horizontal lines in my scanned image

I am trying to scan an 8x10 picture and when I open the scanned image in Photoshop there are colored horizontal lines through the image. They form bands of green red blue then a skip then three more green red blue lines. Is my scanner shot??

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5 Suggested Answers

hughv
  • 196 Answers

SOURCE: Horizontal Banding

From the Microtek KB: www.microtek.com Scans that produce lines, fading, and discoloration generally result from a corrupt scanner driver installation or a burned out lamp. To determine if your problem is caused by a burned out lamp, simply open the scanner lid and check the color of the lamp. If the color is a shade of red, pink, or green, then the lamp is burned out. Perform a scanner preview to get a clear view of the lamp. If the lamp is a bright white and the problem still exists, please contact technical support.

Posted on Jun 11, 2007

Noggin
  • 944 Answers

SOURCE: How do I scan colored paper and still read print? HP Scanjet 8270

First thing to try is just play with all the scan settings to see what gives you the best result - try changing resolutions, type of document, type of output document, contrast, brightness, type of scan. If this doesn't give you any better results, then one of the best ways to do this is to get some plastic sheet of the same or almost the same as the predominant colour on your forms (you can go one step further and make a multi coloured filter if you are feeling creative and your forms are all identical). The text jumps out of the page and most scanners will give you a good scan - just make sure the filter is not too thick/dark. Hope this helps :)

Posted on Jun 25, 2007

tom19511
  • 1601 Answers

SOURCE: color lines

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bps03820&lc=en&cc=us&dlc=en&product=57956&lang=en

Posted on Nov 10, 2007

Bubbabear64
  • 2794 Answers

SOURCE: Blue-green background colors in scan with HP 5470c scanner

Uninstall the drivers.

Reinstall the drivers at this link

Posted on Jul 09, 2008

  • 3 Answers

SOURCE: i have this same problem, colored lines in the scanned image

I have the same problem. Can't get any help from HP.

Posted on Dec 15, 2009

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I just need to understand the exact issue. It sounds like you are able to successfully scan, see the preview of the scanned image, and you initially save it. Then, when you go to open the saved image, you don't see the image you scanned but rather a "line". You've saved the image in a number of different image formats, but there's no difference in the result. It saves the scanned image to the location you want to save it on your computer's hard drive (probably My Pictures if you're using a Windows operating system).

Not sure what you mean by a "line". Do you mean a vertical line, a horizontal line, a diagonal line or what? Also, is it just a solid black line on a white background? Is it the image you scanned compressed into a smaller vertical or horizontal space?

Have to tried scanning both text pages and graphic pages? There have been issues where a document with both text and pictures has been scanned but when the scanned image is viewed, only the text appears. The pictures don't make it. The description of this specific problem is at HP.com.

I take it you don't get any sort of error message associated with this problem. Unfortunately, I can't find your specific problem at HP.com beyond the link I posted in the above paragraph. If you can answer some of the questions I asked, it might help me provide a better solution.

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Horizontal Banding


From the Microtek KB: www.microtek.com Scans that produce lines, fading, and discoloration generally result from a corrupt scanner driver installation or a burned out lamp. To determine if your problem is caused by a burned out lamp, simply open the scanner lid and check the color of the lamp. If the color is a shade of red, pink, or green, then the lamp is burned out. Perform a scanner preview to get a clear view of the lamp. If the lamp is a bright white and the problem still exists, please contact technical support.

Jun 06, 2007 | Microtek SCANMAKER 4850 Flatbed Scanner

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