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see what TTY mode your phone is in. TTY mode is under call settings or go to voice command and say TTY mode. I keep mine off. This mode is for people who are deaf, and people who are hard of hearing and use hearing aids.
good morning!! ive been thru this before, try tapping your phone volume while your talking to your party, it shold be seen on your phone screen as earpiece volume than turn it up and when you have the volume where you want it dont forget to tap the set on your phone, another prob i had was some times there is a small protective plastic film on the ear holes on the tooth and one on the mike sometimes, i could hear my party but they couldnt hear me until i discovered that lil peice of plastic. remember your key codes are either 0000 or 1234. good luck m.m.
Each party needs to keep their earpiece (listening) volume at the minimum level that is audible to reduce chance of feedback.
Also, look to see if there is an encryption on/off option on the phone...this could be causing an echo in either state due to interference...try switching encryption on/off.
Also, check your update options on the phone, you didn't say which kind of phone it is but some can get firmware updates that may be needed for bluetooth to work well.
Finally, you may get results by deleting the device on the phone and re-adding it thru discovery.