Question about OKI C5500n Printer

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Oki Data c5500

K cartridge Printer sensor error, replaced K-cartridge and turn off and on but error is the same. Bought the printer Mar 2007 and this happened May 2008 the warranty company replaced the printer at that time after much troubleshooting over the phone. Now the new one is doing it. Called the warrenty company since I have a 3-year warranty and they're telling me my warranty has been satisfied. Once unit is replaced your warranty lasts 90-days beyond that, NOT 3-Years! I've called Staples and the store manager said this was in the warranty companies fine print. They should have said at the time of replacement I fullfilled my warranty and I could buy another one since this one was 90 days now.

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If you buy a printer with a 3 year warranty then your printer is covered for 3 years. if, under the warranty, the manufacturer decides to give you a replacement rather than fixing it then your warranty continues for the 3 years from the date of purchase. I know for a fact that this is how Oki operate in the UK. Call their service department in Slough again and I am sure they will sort your printer under warranty. All you need to have ready is the serial number and they can check your warranty entitlement. If the warranty was not provided by Oki then I would be off to trading standards.

Posted on May 12, 2009

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1 Answer

A message keeps flashing up 231 fatal error. Can you let me know what I need to do. 0116 240 3430 Dorothy


231 fatal error is telling you that the data from the chip on the toner cartridge is invalid or cannot be read.

This may happen for one of the following reasons:

1)The printer is unable to read the data on toner chip because of toner dust or dirt inside the printer.
Solution: Clean the printer inside, clean toner slot and drum.. See:Clean your laser printer.

2)Either the toner is not an original cartridge, it is refurbished or refilled, or the chip on the toner cartridge is defective.
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Kedves Mindnyájatok!
AZ alábbi hibaüzenet jelenik MEG AZ OKI C5600dn kijelz?jén Minden szín? tonernél. Sot MEG AZ eredeti sárga-NAL van.
Chip cserével lehet orvosolni SEM a problémát. Eddigi javaslat volt: 4 db toner éS alaplap csere. Ennyiért pia con színes nyomtatót is lehetne mar venni. Tudnak segíteni? Van Valami praktikus javaslat a hibám orvoslására?
További Szép estét kívánok!
Lacika

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1 Answer

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Hi moneybaggz52:
Here is your problem.
Symptom:
When setting up a brand new C5100n or C5300n out of box, a toner sensor error is encountered.

The printer can display any one of the following errors:

543K: TONER SENSOR ERROR

540Y: TONER SENSOR ERROR

541M: TONER SENSOR ERROR

542C: TONER SENSOR ERROR
Cause:
This generally can be caused by two things.

1. The toner cartridge lock lever is not in the correct position.

2. The Transfer Belt lock levers are not in the correct position.
Resolution:

Check the appropriate toner cartridge lock lever (Shown below) and make sure that it is in the correct position.
0.110?openelement&fieldelemformat=gif 2.1ac?openelement&fieldelemformat=gif
CORRECT POSTITION INCORRECT POSITION


Check both transfer belt lock levers (Shown below) to ensure that they are in the correct position.
5.2eea?openelement&fieldelemformat=gif
CORRECT POSITION

10.4086?openelement&fieldelemformat=gif
INCORRECT POSITION
Hopes this helps


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