My monitor is not working at all. This is the second monitor I have had that I have purchased from Best Buy in a matter of eighteen months. I am very frustrated. What do I need to do to get this issue...
You need to go over their heads and call Best Buy Corporate.
This is what I had to do to get anything done with a defective Ipod, all because the knucklehead at the store didn't switch the extended warranty over to the new unit.
Trying to deal with the dozen or so "managers" at Best Buy is a complete waste of time.
This is the number I used, but i'm unsure of their office hours.:
choose option 1 (if you want english)
Then choose option 2 to speak to a person who will direct your call.
Tell the person you want to speak with 'customer care' regarding multiple problems and replacements with a product, and getting the "run around" from the store employees.
Be sure to have the store telephone number, and / or address / store number, as well as any 'managers' names you spoke too handy, as they will ask.
Also have any and all sales / exchange receipts.
Tell them your story, you will be surprised at how far it gets you. The guy I spoke was so appalled at how I (and himself when he called the store on 3 way) was treated, that not only did he personally issue a credit in my name at the local store to get a new ipod, but he sent me a gift card in the mail for the total value of the Ipod. I'm pretty sure someone at that store got fired too...
Good luck, and try to refrain from flipping out on the guy on the other end, he's there to help!
Apr 09, 2008 |