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1. Confirm the USB port on the computer you are connecting your printer to is being recognized by your computer. The easiest way to do this would be to plug a known good USB Memory stick into the USB port you want to use. If you can read the contents of the USB Memory stick then the port should work. Remove the Memory stick, start the printer installation program (Make sure you don't the printer connected), want until the setup program tells you to connect the printer before you attach the Printer's USB cable.
If the printer isn't recognized try a different USB port, when picking a new USB port to try select a higher priority port, for example in increasing priority from, an external USB hub, a powered external hub, a monitor based hub, USB ports on the front of the computer, up to the USB ports at the computer rear. For USB ports on the same circuit select an USB 2.0 before an USB 3.0 port
refresh the USB ports: 1. Right click MY COMPUTER 2. Select PROPERTIES 3. Select HARDWARE 4. Select DEVICE MANAGER 5. Select UNIVERSAL SERIAL BUS CONTROLLERS 6. Right click on each USB CONTROLLER and select Uninstall 7. Uninstall all entries 8. Reboot your computer 9. As your computer re-boots it will reinstall all USB connections it detects THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB drive
How the printer is connected to PC Via USB or using Network Cable. If it is connected Netwrok cable than printer configuration page and on netwrok configuration there will be IP Address if this is valid IP Address than reinstall drivers and upgrade the Firmware of the printer.
If Printer is connected USB than try different USB Cable and try different USB Port on the computer
If USB port on the computer is working fine and check in Device Manager if the printer has detected as unknown device or not detected at all.
If detected as unknown device than reinstall printer driver if not detected at all than USB Port on the printer is faulty you need to set up hardware repair of the printer.
You need to isolate the problem. You tried using multiple cables and reinstalled the printer driver several times, but you never mentioned that you tried connecting the printer into another computer. What if the problem is the USB port of the computer and not the printer cable?
Try connecting and installing the problem printer into different computer for testing purpose only. If it work, then the problem is the USB port of the computer. To fix this, try updating the USB driver of your computer.
If same problem occurs using another computer, then you need to contact the manufacturer of your printer. I've heard this problem before and I don't have an update if there's a fix with it.
The USB port is on the back bottom left as you have the back facing you. That USB port is for connecting the printer to the computer. It looks like a small oval port and it is the only USB port on the printer.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe