Question about Panasonic Microwave Ovens

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I bought a new convection microwave ove from harvey norman back in May. In July we had a problem with the mircowave over cooking and burning the top of the microwave. We notified harvey norman and the microwave has gone off to a repairer. It's been 7 weeks and we still don't have the microwave back. It has a 12 month warranty. Are they going to keep it for the remainder of the 12 months so i don't have any warranty left????

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The warranty should extend to make up for the service time, but if you can't seem to get good communication from the servicer, I would call the manufacturer's customer service number in your manual.

Posted on Sep 16, 2008

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