Question about Sony Playstation 3 (PS3) Console

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Adding funds it does not give me the option to edit billing information or to add funds to my wallet how do i fix it

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  • lordcarson31 May 11, 2010

    what if you're on the master account but it won't let you change your billing information?!

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This sounds like the account you are on is a sub account and not a master account. Sub accounts, I do believe, do not have access to the wallet system.

Posted on Sep 14, 2008

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3 Answers

Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles & Games

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LOST/FORGOTTEN PASSWORD I have been trying to download the new BLACK ops maps, but have never purchased anything from the network before. I tried to nregister a credit card in my account management to...


Contact Sony customer Support for this issue, They will give you instructions on how to reset the password. Or if there is a reset password option when it asks for your password, use that.

Mar 04, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

How do i make a wallet on playstation store


i want to redeem a code but it sais this is worth $50 do you want to add funds to your wallet so i hit o.k. and it sais cant add the funds to my wallet. whats wrong?

Nov 08, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

I cant add funds to my wallet, it keeps saying check your playstaion network account information and then contact technical support! I tryed contacting them but no answer! plz help


hi i am havin the same problem trying to add to buy the new map pack! technical support line was rubbish just started beeping then went .. i looked into it and i think they are saying it is because of the surge of people trying to do it and are trying to fix it and should be back on okay .. keep trying every few hours or something

May 06, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Cant update billing infomation


Please go to PSN website and login and check your details there. This is pretty common so this will be your best bet.

May 05, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Games console


To do it just use the XMB to go to Playstation Network>Account Management>Account Information>Billing Information. Enter your PSN account password and then you can change it.

1: If your credit card number is appearing in x's (e.g.. 111xxxxxxxxxxx357) then retype it.
2: If you live in a flat/ apartment then placing your address on 1 or 2 lines might help
3: Is your credit card still valid?
4: Having your billing and residential infomation typed in the same might help.

Mar 19, 2009 | Sony Playstation 3 (PS3) Console

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