Spy Sweeper won't sweep after subscription renewal and upgrade to 5.5
I'm running Windows XP, Zone Alarm and Norton Anti-Virus.
After renewing my subscription to Spy Sweeper (which I never had a problem with before) and upgrading to Webroot's latest version, it says "installation was damaged. Please reinstall" Also says "4 critical shields are OFF" and "vulnerable". Won't perform a sweep.
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when you have ordered the renewal, you should have received an email with a renewal code. Even if you have not received the email just go to the URL so that you can access your order and get the renewal code. (www.findmyorder.com or http://shop.symantecstore.com/servlet/ControllerServlet?Action=ContentTheme&Locale=en_US&SiteID=symnahho&ThemeID=106300&pbPage=OrderStatus&resid=S7XhpQoBAkgAADuUy8QAAAAb&rests=1270210979283)
once you have the renewal code, you can open the Norton program and click on subscription and follow the instruction.
I would suspect your computer has a virus or has spyware or malware that is causing this. Restart your computer in Safe Mode and run Webroot and your other security software. If they find nothing then restart your computer and then go online and run this free scan.
Did you purchase the Norton Internet Security? If yes, then you need to verify with Symantec (Developer of Norton) if their program is a one-time purchase only or needs to get renewed every month or two.
Or there could be a possibility that you just need a new product code. Ask them if they could provide you one for free. Check the link below and you would be redirected to the Norton Web site:
You may have to go to the help menu for the program and do a repair or update. The subscription renewal may have changed codes and it needs to update from old subscription which would of had an expiration date.
first uninstall the webroot spy sweeper through the following steps. 1.click start 2.go to control pannel 3.open 'add or remove program' 4.a window will open wait for some time until the list is populated
5 i)in that list find webroot spy sweeper and click remove go through the uninstall wizard and finish the uninstallation process
5 ii)if you didn't find webroot spy sweeper there then it can be a virus You need to download a program called MalwareBytes because that searces your entire computer , finds the virus and completely destroys it.
Click the green 'download now' button (don't worry - this is free) and once you've downloaded it, got the updates and done a system sweep which takes a long time but it's worth it, you should be fine. It also solves the desktop, wallpaper and screensaver hijack, too.
6. restart your computer
7.open mycomputer click search and do a search for webroot spy sweeper delete all the files and folders regarding webroot spy sweeper
8.now download mcafee before installing mcafee uninstall MalwareBytes and restart your pc because at a time only one antivirus software should be used
i think this solution will help you if the problem is not fixed please inform i will suggest some other ways
I too have Trend PC Cillin ( anti-virus ) and Webroot Spy sweeper... I schedule sweeps at different times so there is no overlap or conflicts.. I am running windows XP Pro ( i do not like Vista... even thou I may not have any choice at some point) but I have not had any conflicts or lockups between them.. There may be some other underlying issue with your system... For what it's worth...
another possibility is get you money back and download a good free tool called spybot search and destroy, and if your realy interested in anti-virus, anti-spyware, anti-malware, etc., you dont need to pay a stinkin' dime to anyone, there a few very good free programs that will do the job. write back if you want the links!