Spy Sweeper won't sweep after subscription renewal and upgrade to 5.5
I'm running Windows XP, Zone Alarm and Norton Anti-Virus.
After renewing my subscription to Spy Sweeper (which I never had a problem with before) and upgrading to Webroot's latest version, it says "installation was damaged. Please reinstall" Also says "4 critical shields are OFF" and "vulnerable". Won't perform a sweep.
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If you have purchased the renewal for Norton Antivirus you van click on renew now and enter the renewal code that you have recived in the e-mail of the purchase.
If you suspect virus on the computer go to the website www.norton.com/npe there you will get a Tool called Norton Power erasor Tool , You can Download and install that Tool . Then you can run that tool . Run a scan including registry scan .
You did not answer my problem properlySo anyway I installed my new virus guard and lost my past subscription. Now I have one year subscription. When you replied me at the first time I was so happy and wanted to make you clear about my proble. I tried several times to reply you. Whenever I start another one poped up wanted me to pay for a solloution. I was fed up. That is how I solved my problen. Thank you
When you open the norton antivirs screen,there are two tabs on the top.Click on the one that says "Norton Antivirus" and not the one that says "Norton antivirus protection centre"
Then click on the "Support" option and select "Subscription" and walla...enter your code
Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
I too have Trend PC Cillin ( anti-virus ) and Webroot Spy sweeper... I schedule sweeps at different times so there is no overlap or conflicts.. I am running windows XP Pro ( i do not like Vista... even thou I may not have any choice at some point) but I have not had any conflicts or lockups between them.. There may be some other underlying issue with your system... For what it's worth...
the problem lies in the registry uninstall norton 360 then re-install this clears the reg then try your key again.
my personal View Don't use norton 360 as it will slow your system down use Kespersky Internet security this is the best one out and also use avg virus program when you switch to kaspesky internet security then remove avg which you can get a free version.
If you're a home user I would suggest uninstalling Norton as you have an old version and install AVG Anti Virus and Zone Alarm firewall. These are both free for home users and have more modern engines.
You should also notice a speed improvement on your PC as Norton products can be quite rescource hungry.
another possibility is get you money back and download a good free tool called spybot search and destroy, and if your realy interested in anti-virus, anti-spyware, anti-malware, etc., you dont need to pay a stinkin' dime to anyone, there a few very good free programs that will do the job. write back if you want the links!