Question about Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy Sweeper won't sweep after subscription renewal and upgrade to 5.5

I'm running Windows XP, Zone Alarm and Norton Anti-Virus.
After renewing my subscription to Spy Sweeper (which I never had a problem with before) and upgrading to Webroot's latest version, it says "installation was damaged. Please reinstall" Also says "4 critical shields are OFF" and "vulnerable". Won't perform a sweep.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 38 Answers

Hello,i have been reading your problem....This is simply because you have too many anti-virus programs running all at once.... I reccomend you remove the other 2 anti-virus software....

thanks for your question,
have a nice day....

Posted on Sep 13, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I keep getting a message saying my account and protection has expired


Hi,
It means that you have to renew your subscription to Norton anti virus.
Otherwise, if you don't want to pay, uninstall norton completely and then install AVG anti virus which has a free version.

Mar 03, 2010 | Symantec Norton Internet Security 2009

1 Answer

Have renewed Norton anti virus for the next year Paid by credit card. Computer shows 'protection expired confirmation # NP11822299


when you have ordered the renewal, you should have received an email with a renewal code. Even if you have not received the email just go to the URL so that you can access your order and get the renewal code. (www.findmyorder.com or http://shop.symantecstore.com/servlet/ControllerServlet?Action=ContentTheme&Locale=en_US&SiteID=symnahho&ThemeID=106300&pbPage=OrderStatus&resid=S7XhpQoBAkgAADuUy8QAAAAb&rests=1270210979283)

once you have the renewal code, you can open the Norton program and click on subscription and follow the instruction.

Please encourage us if this was helpful to you.

Feb 09, 2010 | Symantec Norton Internet Security 2009

1 Answer

Can't check for updates for Anti Virus with Spy Sweeper - get DNS error - cannot locate server, and error code disp0201. I also re-directed to another web page when I try to update definitions or look for...


I would suspect your computer has a virus or has spyware or malware that is causing this. Restart your computer in Safe Mode and run Webroot and your other security software. If they find nothing then restart your computer and then go online and run this free scan. http://us.trendmicro.com/us/housecall/

Dec 15, 2009 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

I had Norton Internet Security 2009 installed in my computer in August, 2009, and I am getting pop ups that my subscription is running out in 4 days.


Did you purchase the Norton Internet Security? If yes, then you need to verify with Symantec (Developer of Norton) if their program is a one-time purchase only or needs to get renewed every month or two.

Or there could be a possibility that you just need a new product code. Ask them if they could provide you one for free. Check the link below and you would be redirected to the Norton Web site:

http://www.symantec.com/norton/support/index.jsp

Have a good day!

Oct 22, 2009 | Symantec Norton Antivirus 2009 1-User -...

1 Answer

My sweeper program does not work even though I have paid for a new subscription


You may have to go to the help menu for the program and do a repair or update. The subscription renewal may have changed codes and it needs to update from old subscription which would of had an expiration date.

Sep 30, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I have a subsription with McAfee and I cannot download the software before having this webroot spy sweeper removed.I cannot find it on my computer and never had a subscription with this webroot spy...


first uninstall the webroot spy sweeper through the following steps.
1.click start 
2.go to control pannel
3.open 'add or remove program'
4.a window will open wait for some time until the list is populated

5 i)in that list find webroot spy sweeper and click remove 
   go through the uninstall wizard and finish the uninstallation process

5 ii)if you didn't find webroot spy sweeper there then it can be a virus
You need to download a program called MalwareBytes because that searces your entire computer
, finds the virus and completely destroys it.

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Click the green 'download now' button (don't worry - this is free) and once you've downloaded it, got the updates and done a system sweep which takes a long time but it's worth it, you should be fine. It also solves the desktop, wallpaper and screensaver hijack, too.

6. restart your computer

7.open mycomputer click search and do a search for webroot spy sweeper
delete all the files and folders regarding webroot spy sweeper

8.now download mcafee before installing mcafee uninstall MalwareBytes and restart your pc
because at a time only one antivirus software should be used

i think this solution will help you 
if the problem is not fixed please inform i will suggest some other ways

Dec 19, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Renewing Spy Sweeper


contact the company first and see if they will send it to you since you paid for it

Nov 12, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spy sweeper


I too have Trend PC Cillin ( anti-virus ) and Webroot Spy sweeper... I schedule sweeps at different times so there is no overlap or conflicts.. I am running windows XP Pro ( i do not like Vista... even thou I may not have any choice at some point) but I have not had any conflicts or lockups between them.. There may be some other underlying issue with your system... For what it's worth...

Sep 20, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

Subscription renewal


another possibility is get you money back and download a good free tool called spybot search and destroy, and if your realy interested in anti-virus, anti-spyware, anti-malware, etc., you dont need to pay a stinkin' dime to anyone, there a few very good free programs that will do the job. write back if you want the links!

Jun 08, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy sweeper not working


1- Install using this serial: SSDC-ONLN-AAAA-NNNL-NINC

Then

2- Go into the C:\Program Files\Webroot\Spy Sweeper

Then

3- Right click the "install.dat" file-->go to Properties--> at the bottom check the boxes "read-only" and "hidden"-->then click Apply

And finally....

4- Run SpySweeperFix.v1.1.exe

Allow SpySweeperFix.v1.1.exe to run on the next Windows start up, this gives you the definition update till 2020, otherwise, you'll just get till 2006!

Hope this helps, if not, post back.

May 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

Not finding what you are looking for?
Webroot Spy Sweeper (spysweeper) for PC Logo

Related Topics:

282 people viewed this question

Ask a Question

Usually answered in minutes!

Top Webroot Computer Utilities & Maintenance Experts

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Brad Brown

Level 3 Expert

13542 Answers

Tony

Level 3 Expert

2598 Answers

Are you a Webroot Computer Utility and Maintenance Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...