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Minus and change-sign are two completely different things. Minus is used to subtract one number from another. When you press minus when the input line is empty, your telling the calculator to subtract. The only way it can subtract the number you're about to put in is to subtract it from something else, and that something else is the previous answer, hence the "Ans."
If you want to input a negative number, use the change-sign key. If you want to subtract one number from another number, use the minus key.
Try pressing the plus key when the input line is empty. You'll get Ans+ in this case as well, The same with multiply and divide, among others, and for the same reason.
The "End" key on mine would not work at all, so I took the 6 screws out, pulled the inner part out, then the rubber keys, cleaned it all and it works fine now. Be sure your screwdrive is exactly the right size as the heads strip easily. No harm in trying as the thing is useless anyway. You could try a compressed air blowout first - it worked with my kids DS, but not with the phone.
There are a few ways you might be able to get it legally, but all require a lot of time and effort. If it hasn't been too long you can sometimes get a copy of the receipt from the store even up to a year later, if you know the exact date you bought it. If you have the media itself and it is an original copy, you may also be able to get a manufacturers ID off the disk that you could then use to try and prove "Proof of Purchase" along with a bank statement showing a draft of your account for the amount you paid. You can always try and "find" a key that works, but this is dangerous and legally questionable. Otherwise, the only recourse you have is to write marketing, explain your situation, tell them how much you like their product, and appeal to them for a replacement copy.
just a thought, are you writting the number in the snsver submit, as I was doing that and it would not let me enter the answer. If you are doing that? then I tryed putting a weight in the snswer submit.
It worked, it submit the answer. Let me know how you get on, and if it worked?. Pitstop. hope I have explained it ok.