Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Stuck on but not playing and no button response

My player worked fine for years. All of a sudden, it stopped and got stuck on. The screen looks like it is playing and displays the menu. none of the buttons change anything including the power. to turn it off, i have to remove the battery. when i put the battery back in, i get the same problem. also, when i press the reset button, it iwll restart to the same problem. also, when i hook it via usb to my computer, it is not recognized. anyway to really reset this and make it work?

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  • browneyes865 Sep 28, 2008

    I have the same problelm. I love my player and I will charge it completely then turn it on and it never goes to the menu to play. It only shuts off if I take the battery out. Please help

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When the EAX screen appears tap it hard on the right side, just above the menu button.  Seriously, it works.  I had to tap several times, finally really hard, but the machine came back.  Many others have posted this tip.

Posted on Oct 01, 2008

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