My player worked fine for years. All of a sudden, it stopped and got stuck on. The screen looks like it is playing and displays the menu. none of the buttons change anything including the power. to turn it off, i have to remove the battery. when i put the battery back in, i get the same problem. also, when i press the reset button, it iwll restart to the same problem. also, when i hook it via usb to my computer, it is not recognized. anyway to really reset this and make it work?
Re: stuck on but not playing and no button response
When the EAX screen appears tap it hard on the right side, just above the menu button. Seriously, it works. I had to tap several times, finally really hard, but the machine came back. Many others have posted this tip.
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Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact!
I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!
I had this problem with my player (th 1101) when I was transferring songs from iMesh. After awhile I found out that even though I could listen to the files on the computer some wouldn't go on the mp3 player. Looked it up and there is an encoding on some tracks (preimium tracks they call it) that unless you pay for them they won't transfer off the computer (CD, MP3 players ect.). They also had free tracks that works just fine. Hope that helps