Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Ice maker does not dump - Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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FROM WHAT I UNDERSTAND IS THAT THE UNIT IS MAKING THE ICE JUST NOT THROWING IT INTO THE HOPPER.IF THATS THE CASE ONE OF TWO THINGS COULD BE THE CAUSE.THE ELEMENT THAT LOOSINS THE ICE AT THE TIME OF DROPPING IS NOT WORKING THEREFORE THE ARM THAT TURS IS STUCK.OR THE ELEMENT IS WORKING BUT THE ARM IS NOT.BEST YOU GET A TECH TO SERVICE AND REPAIR THE ICEMAKER.GOODLUCK. MOHAMED

Posted on Sep 16, 2008

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Why will the ice not dump? I replaced the ice maker because it was not turning to dump the ice after the ice was frozen. Same problem with new ice maker. Reset button causes the ice tray to turn, dump...


Your ice maker is controlled by the main board. The ice maker has a sensor that tells the board what the mold temperature is. The first step is to make sure your ice maker is turned on. There is an "on/off" setting on your control panel. Look very closely at the glass depicted. Some models show ice cubes in a glass, others have the words ice off. It's difficult to tell without looking close. If your ice is on, a Samsung qualified tech should be called to check connections, and the board.

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Pout about 2/3 cup of water into the ice maker . If it dumps but does not refill , replace the water inlet valve ( the piece the wall water line connects to behind the refrig ) . Also check the tube which fills the ice maker as it will freeze up , not letting water go into the ice maker . This is also caused by a bad water valve .
If the ice maker does not dump the water poured into it , replace the ice maker .
Also , check that the coils are clean under the front of the refrig , as this will cause slow ice production and can cause the ice maker not to dump due to too warm of temperature . Ice maker has to be 5 degrees to operate .

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IF THE ICEMAKER IS TURNING AND NOT DUMPING YOU NEED TO REPLACE THE ICEMAKER ***.

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1 Answer

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Pour about 2/3 cup of water into the ice maker . If it freezes and dumps , then check the fill tube going to the ice maker , to see if it is frozen up inside . If it is , replace the water valve behind the refrig , where the wall water line connects to on the refrig . If the ice maker dumps the cubes , but does not refill with water , then the water valve is bad . If the ice maker does not dump the cubes , then replace the ice maker .

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I.M 6 electronic Ice makers are non servicable, replace the ice maker. throw the other in the trash can.
If ice is in the ice maker then you know it got water but didnt dump the ice. its the ice maker.

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1 Answer

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Pour about 2/3 cup of water into the ice maker . Also , check the black fill hose that fill the ice maker , to make sure it is not frozen . If the ice maker dumps the cubes , then replace the water inlet valve . If the ice maker holds the ice , and does not dump , replace the ice maker . When you open the freezer door , the laser light , should blink twice , then pause ,repeatedly . If you close the flap on the left side , the laser should go off . These are indication that the optics are good . If you open the door , and no laser light , then that means that the ice maker is in the harvest (dump) mode . If it stays this way , ice maker is bad .

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1 Answer

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Pour about 1/2 cup of water into ice maker . If it dumps , replace the water valve . If doesn't dump , replace the ice maker . Also make sure the coils are clean of dust , lint , etc...

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1 Answer

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Hi: Dumping the ice is the start of the ice making timer. Before you replace the ice maker... Set the freezer one setting colder. The ice maker wont make ice if the freezer is not at zero degrees F. Just because things are frozen in it dosn't mean it is at zero. This happens a lot in the summertime. After resetting the temp don't open the door every hour to see if it makes ice as you will just dump the cold air out. Listen for the ice to dump, give it 24hrs. I hope this helps, Jeff

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2 Answers

Ice maker not dumping ice


The freezer has to reach a certain temp. in order to freeze ive. You might have to wait overnight for ive-- keep the freezer closed.

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