Question about HP Scanjet 5590 Flatbed Scanner

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HP Director missing from desktop

Installed software per manual. Scanner works with buttons on front of machine, but no HP Director appears on desktop or in ALL Programs listing.

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It may happen if you have version 7.0 of Internet Explorer. 
Install the below patch on your system it will make the HP Director to work.
http://h30318.www3.hp.com/pub/softlib/software8/COL17377/oj-46104-1/CIT207355-HPCOM-PATCH-v8.exe


I hope it will work.

Posted on Oct 09, 2008

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Sir, I have hp scanjet 2400 scanner. I formatted my system. Unfortunately I missed the installation CD. However I installed it from downloaded/installation CD (from my friend). The HP Director and HP...


The drivers of the scanner is not correct one, you need to un-install it and download drivers from HP web site by clicking HERE and then re-install drivers along with software.
Hope this will solve your issue. good luck

Mar 03, 2011 | HP ScanJet 2400 Flatbed Scanner

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HP Director not working in HP Scanjet 3770


GO TO THIS LINK : http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=391319&prodTypeId=15179&prodSeriesId=391317&swLang=8&taskId=135&swEnvOID=228

DOWNLOAD THE UPDATES AND PATCHES GIVEN THERE AS PER YOUR OPERATING SYSTEM AND SEE WHETHER IT WORKS OR NOT. I HOPE THIS WILL SOLVE YOUR ISSUE.

Apr 10, 2010 | Scanners

1 Answer

HP DIRECTOR NOT WORKING


the director will appear to not be working if the scanner is not installed and recognized by Windows. A scanner icon will appear on the desktop if it is recognized by Windows.
One likely reason it isn't being recognized is the power supply isn't putting out enough current, 1.25A, to force the correct signal level through the USB port. If the power supply is old, not plugged directly into the wall, or a substitute with the wrong current rating, the scanner will not send enough power through the USB port.

Jun 09, 2009 | HP ScanJet 2400 Flatbed Scanner

1 Answer

I never had a problem using the HP Director button to scan until just recently when I get no action when clicking on thr desktop button.. I run windows XP Number Q3190A listed on the bottom of the scanner.


My Director shortcut button on the desktop did the same thing a few years ago. There is a patch to download on the HP website to fix it. Not sure of the number of the patch, but if you search , you should be able to find it!

I have other problems with mine, no power. Hp shows no power cord replacement because it is discontinued model now. I think it's time to buy a Canon scanner!!!

Good Luck!

Feb 20, 2009 | HP scanjet 3970 digital flatbed scanner

1 Answer

Scanjet 3690 problem


I reformatted my computer with Windows XP home addition and re install all programs except IE 7.
I then re install the scanner driver and HP director that was distributed with the scanner, and after that Director was working fine
Thanks
Dirk












Jan 14, 2009 | HP ScanJet 3690 Flatbed Scanner

1 Answer

Reloading from the original CD and HP Director does not


I have not had time to address the issue yet. Please transfer all communications to my home e-mail address. dbryant0007@windstream.net

I will let you know at the next change in the issue.

Thanks.

Dec 29, 2008 | HP Scanjet 4070 Flatbed Scanner

2 Answers

Can't open Hp director


Hi,

I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

SOLUTION.
If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

Solution 1.

1.Double click HP director icon.
2.Then Press Alt + space key together.
Result:YOU will see a small pop menu appearing on the desktop screen.
3.Click on "minimize" on that pop up screen.
Result:Now u will see a tab on the taskbar.
4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.

SOLUTION 2:

1.Open "www.HP.com"
2.Select "software and driver downloads"
3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
5.In the next page, you will see a list call "Updates" you have to download a update which says "
Critical update to resolve an issue with HP Director after installing Internet Explorer "
6.After downloading the update, run the file and thentry to open HP director it will open the director window.
This will work.I assure u total problem resolution

Regards
Chittaranjan

Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner

3 Answers

Hp director


uninstall and remove all the icons from your PC first than reinstall the driver from CD and run complete setup it works.

Feb 18, 2008 | HP 5590 ScanJet Flatbed Scanner

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Runtime Error on Scanjet 3570c


please uninstall the the hp software and reinstall it it will help you

bye

Nov 15, 2007 | HP Scanjet 3570 Flatbed Scanner

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