Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

# Add'l info Thanks so much for the reply. The brass hose that came out of the wall had a crack in it and they removed the crack by making the hose shorter (cutting a piece off the hose that contained the crack) making it shorter.   They then connected the brass hose from the refrigerator to the now shorter piece coming out of the wall (it actually goes through a hole in the side of the cabinet).   diagram: wall joint    |======x================|   frig  |    |     ^                 ^                     |         |          |                  |                     -----------   brass brass hose hose The brass hose from the frig is connected to the bottom right corner of the frig (if you are facing the back of the frig).  The leak is right under where the brass hose is connected to the frig. (on the bottom right corner). Hoe this helps, thanks again Ginko! Richard Garneau

Posted by on

• Richard Garneau Sep 11, 2008

The leak is not coming out of the hose and it is not condensation.  I'll try and draw this for you:

Frig
v
---------------
|              |
|              |     |-----|
|              |     |     |    |-----------------------
|              |     |     |    |
|              |     |     |    |  cabinet
|              |     |     |    |
|            o|-----|     x   |
---------------           |----|

x = The connection between the brass hose coming out of the hole in the side of the cabinet and the brass hose going into the refrigerator.

o= Connection on bottom of frig.  As soon as I turn the little spigot under the sink on (which turns the water on for the brass tube that comes out of the cabinet), the water puddles under the corner where the hose connects to the refrigerator.  Like this Looking down at the refrigerator:

|
|
|ppppppp
o|pppppp
------------------ pppppp

o = back corner where hose is connected to refrigerator.
p = where the puddle forms

It is very clear that it is not a simple leak and that something where the hose connects to the refrigerator is defective so the water is simply running right out.  It has absolutely nothing to do with the crack that was in the hose or the connection that the maintenance folks put on here. (connecting the 2 hoses together.  There is nothing leaking at all, simply water pouring out just behind where it connects to the refrigerator.

Thanks,

Richard

• Richard Garneau Sep 11, 2008

Guess the drawing isn't working so well....sorry.

The bottom line is that it is not condensation, it is not the connection that the maintenance folks installed to connect the two brass hoses together.  Something where the brass hose connects to the refrigerator is defective.  When I turn on the water, it simply forms a puddle under the frig. It appear that just after the hose connects to the frig (on the inside) the water is going right through.

This is not easy to explain so please bear with me.  I wish I had a schematic drawing for the frig because I could probably figure out what part is defective.

Thanks Ginko.

Richard

• Richard Garneau Sep 11, 2008

Clearly you are not reading my responses, I detailed that it is NOT the hose and that it is NOT a leak and the job on the hose is NOT the problem.  We are making no progress here because you are NOT reading my responses.  I detailed in my last response that it is coming from behind where the hose is connected to the refrigerator and NOT the hose.

We are obviously making no progress and I am not further ahead then when I started with FixYa.

I was hoping to avoid having to pay for a refrigerator repairman, but clearly that is not an option.

Sorry for the snippy email, but I find it very frustrating when I take the time to write detailed responses and you don't read them.  The same thing always happens with emails (not to you, in general).

Richard

• Richard Garneau Sep 12, 2008

The word movie in your message is a Hyperlink to a video on the Nokia Intenet Tablet, thought you would be interested in that

• Richard Garneau Sep 12, 2008

Well, after all that I am sure you don't want to talk to me anymore, but I figured I would give you a heads up on where I am at with this stupid frig.  I pulled off the cardboard backing on the bottom of the back of the refrigerator and stuffed a towel under where the brass hose connects to the back of the refrigerator.  I turned the small spigot under the sink to the hose on and it appears that the light blue plastic piece under where the hose connects has a leak and as soon as I turn the tap on, the water starts coming out the bottom.  I'm not much further ahead than I was at the beginning because my first message stated that it is leaking just under where the hose connects to the frig.  It is pretty hard getting that piece out to look at it or to replace it (it's a pretty tight fit with hoses connected in a few places and I know if I unplug it I will forget how to put it back together, so I guess a visit by an appliance repair person is inevitable (yuch!).

I am not trying to be a **** here, I am just a little confused on how FixYa works.  You say that this is a free ask-me section and that the only people paid are the experts who answered my original post. The first contact that I had after my original post was yours.  Clearly I am coming across to you as a complete *** and for that I apologize (I am not trying to be rude here, just honest).  I did a search on Google and came across FixYa.  When I paid the \$10.00, it was presented in a way that led me to believe that I would get to a solution to my problem and that if I did not, I would get my money back. Seems to me that FixYa is out to make a buck and not representing itself honestly.

Thanks,

Richard

×

You may not be getting paid for it, but I paid \$10.00.

It is presented in such a way that FixYa could very well lead to a solution so I guess I was thinking that I would avoid the huge expense of someone coming to do it.

Sorry to be a bit of a **** here, I am just concerned that I paid \$10.00 and it appears that it was for not. If FixYa members are paying and you are not getting paid, someone is taking advantage of you to make a buck. Something is wrong with this picture.

Richard

Posted on Sep 11, 2008

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• GE Master

From description looks like the leak in where the shorted hose had been connected, or the pipe has another leak.
Wrap the hose with a cloth, on the side where it goes inside the cabinet, so that you find out if the leak is coming from the inside or from the outside part.
Ensure that it is not coondensation.

Posted on Sep 10, 2008

• Ginko Sep 11, 2008

Hi, sorry, I am not always online,

If you put model number here you can find exploded view for most fridges.

Your problem is just a leak all you have to do is finding the bad joint and sealing it.
A suggestion, if the job on the hose had been done recently, and it is the same hose leaking, you can tell the repairman that the job was not done properly.
Since it is same hose there is good chances that the repair job, by moving and pulling the hose to fix it into the fridge, had probably caused the new leaks, and he knows this.
Ask them a reduced fee or free repair job on the leaking hose.

• Ginko Sep 11, 2008

Listen, I am not getting payed for this, this is my free troubleshooting area, and I am answering many people with different problems at the same time, then do not get upset.

Second, you also rated me negatively already, and I should not be answering you at all, I am not even doing this for the glory right now.

Regardin the fridge, there are two reasons why a fridge leaks water:

Condensation : in this case you need to check the evaporator fan, and the defrost system, often you fix condensation problems performing a thorough defrost.

Broken pipe/hose or leaking joint : replace the hose or pipe or fix it, this is not necessarily an user level operation. You need to track down the leak yourself by removing fridge panel and following the lines, once you are sure it is not condensation

Regarding Fixya, this is not a substitute for a service call in to repairman.
Here you communicate with a technician that is at the opposite side of the globe, this can give you technical indications, if you have no DIY knowledge and experience, or if the problem is complex, you will still need to call in a technician.

Check if water is coming from the drain hose, in this case check tha fan and do a complete defrost overnight.

• Ginko Sep 11, 2008

I am not getting payed because this is a free ask me question, the experts involved in your original post will be paid. I am not complaining because I don't get paid, I answer free questions because I like this, and sometimes I get paid a little amount for premium questions. This is an hobby that sometimes is also rewarding with nice little money.

The main conceptual problem is that you keep thinking you paid \$10 to get fridge fixed by a technician.

On fixya you pay to talk to somebody that can indicate you the right direction to fix your item. I cannot be there to physically find the leaks, and put a rubber joint or a strip on it, but I can give you direction on how to do it.
You keep complaining about the \$10 and you haven't even done the defrost, or inspected the hose using a cloth as suggested, to find the leak.
If you have some troubleshooting skills and you did some similar job on a large appliance before, you can do it yourself, with a little help from a technician.
Check the panel at the bottom of the fridge and the drain hose in there, often fridge liquid is coming from there.
Defrost the fridge and dry it iside. if you get the problem again then it is the lower panel. If your fridge have water supply lines, icemaker etc. that are the only parts that can leak check them out after you ensure it is not from lower fridge panel.
Condensation at the back of the fridge can be often confused with a leak , ensure it is not condensation.
About leaks from bottom of the fridge see this movie:

How to Fix a Leaking Refrigerator

How to Repair a Leaking Refrigerator
Regarding the \$10, sincerely, I am an electronic engineer, I like also fixing cars and large appliance in my spare times, and spending my time here when no customer is coming.
I am not a book keeper and I do not care about the coins.

Regards

• Ginko Sep 12, 2008

Hi mate.

Don't take it too seriously, this is just a kind of a game, I was just trying to explain you that the little help you can get online usually cannot replace the repairman job.
This is just a bit more of what a traditional handbook can offer, stating to many opinions it is still better than standard phone customer service offered by many brands.
If I was also in your premium post ( I lose track of them), then you should have kept asking question into the pay for solution.
Posting an opinion here is free, you find sometimes people that is less prepared than you, but also you find real professionals, that you do not get on standard customer support line.

Regarding how fixya works, you use rating to evaluate the support we give you:

On free questions
1 cube-Red: inappropriate: must be used when content is abusive or out from contest.
2 Cubes-Yellow: Thanks For Trying, used when unhelpful
3 Cubes - green helpful: it helped a bit but did not fixed it.
4 cubes Fixya: well, you fixed it.

On Premium (pay for) solutions instead you accept one of the solutions, and that solution will be rewarded with money, the rest get nothing.

Regarding the fridge, that it is the most important here, see if you can access the leaking hose. You can try to fix it first using sealing tape. If that is not enough, in some case, depending on how the hose is broken, you can use bath tube caulking to seal the joint.
If you see that you have to replace the hose to fix the leak, then it may be better calling a repairmen.
If no part replacement is involved, usually the job is not too expensive.
Now that you know in detail where the fault is, you can call the repair company, describe the problem, and ask a precise quote for the repair.
This usually lower down the repair fee, as repairmen often give customers a quote covering expenses in excess when we do not know the problem. This should cover the tenner spent on Fixya.

Let me know if you have any other query, I usually answer within 24 hrs.

Regards

×

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

×

my-video-file.mp4

×

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