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I have downloaded my software for my hp officejet 5510v all-in-one and my scanner part will not work. I have 3 in one--print--does o.k., fax does good some times, will not scan---please help

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  • mr15789marg Sep 10, 2008

    after downloading my software again it begain to scan but after it scan it would not let me go to --next--the error was--an unspecified error occured while your pictures were being copied-----0x 0x821001 was the error #

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3 Answers

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  • HP Master
  • 19,396 Answers

Reinstall software with USB unplugged

Posted on Sep 10, 2008

  • Ginko
    Ginko Sep 10, 2008


    • Unplug printer USB.

    • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.

    • Download driver from website and run the file.

    • Follow driver installation wizard.

    • Plug back printer when prompted from installation wizard.


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  • HP Master
  • 6,487 Answers

Make sure the scanner software is installed properly, check it under device manager, Right click on Mycomputer icon>Properties>Hardware tab>Device manager then look for the scanner probably its not install properly there, if you see the scanner with a exclamation mark right click on it then click on update driver and manually browse for the driver of the scanner and that should fix this problem...

Hope that helps.......

Posted on Sep 10, 2008

  • Mark Gil
    Mark Gil Sep 10, 2008

    UNplug the unit for about 2 hours and try to scan again , but if still doesn't work there can be a prblem with some of the scaner parts of this unit and may need some part replacemenet and repair...



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  • HP Master
  • 13,433 Answers

Is the scanner installed correctly? Full feature software is that what you have installed?

try starting mspaint and test scanning

start -> run -> type in mspaint click ok
Then file and from scanner or camera, follow instructions to scan,

Posted on Sep 10, 2008

  • Ekse Sep 10, 2008




    if you can't scan, the scanner is either not installed correctly or something else is wrong.

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1 Answer

I want to know how i can use my copy machine to a fax so i can use it for incoming or outgoing?


Install software
Make sure all cables plugged: phone cable, USB cable to computer

Send fax from computer:
- print your document to printer HP .... FAX

Send "traditional" fax:
- put your document into scanner input
- type phone number on HP Officejet keyboard
- push button "Send"

If your HP Officejet if connected to phone line, it reseiving faxes automatically.

Hope this helps

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Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

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hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution

astrtr2

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HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
237c944.jpg

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if you like my advice please feel free to rate me thanks.

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hi....

pls click this link below. this is a link where you can get the software to download and select your operating system first.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=351125&lc=en&cc=us&dlc=en&lang=en&cc=us

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Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

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