- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This how to is to repair hard drive, software and some firmware
issues that can arise on specific cable DVR and DAC and DCT boxes,
First instructions are for Scientific Atlanta hardware. Firstly,
one should be certain that the cable box has the coax (cable
antenna wire) hooked up to the CABLE IN or RF IN on the box itself
and be connected to a "hot" outlet - one that you KNOW works. Test
it by connecting a TV directly to outlet. If you get a weak signal,
the box will too. Digital boxes require a clean SNR. Remove in-line
"surge protectors" on the coax. These prevent the signal from being
sent by your cable provider to your box.
Scientific Atlanta DVR or High Def boxes:These need to be
"booted" or reset when certain errors occur. No audio on certain
channels when SAP is NOT set to ON and confounding error codes that
one can't seem to get out of. Common yet confounding errors
are : No Audio on DVR Playback. No Audio on Certain Various
Channels (ruling out SAP which can be enabled through the box, OR
the television set itself) there are easy ways to test. If some
channels audio is in Spanish when they are normally in
English...the obviously you will check SAP first.
Disc errors. On screen error on your TV that says something
like..."there are problems with your storage disc.." or upon DVR
playback instead of playing your program it loops upon itself and
two different steps to reboot box: Simultaneously press VOL+
VOL- and "INFO" buttons on box itself, not from remote. Box will
then display "bOOt" and shut down totally. Do not press ANY buttons
or try to power on said box. Wait for the correct time to display
on the box. This process can take anytime from 40 seconds to hours,
depending on how fast the cable company's servers are responding at
that moment and whether or not you have enough of a cable signal to
fire up the download process. If you call customer service for your
provider if this does not work, most likely a truck roll will be
run for a tech to come out to your residence to fix the signal
When the correct time display is on the Scientific Atlanta box,
THEN power on box and problems should be solved. An alternate way
to reboot box is to simply unplug unit from power supply and
replugging it in. Simply powering it on and off with the POWER ON
button will not solve anything.
On a Motorola box and/or DVR, the easy VOL+ VOL- and INFO will
not work to reboot. Remove AC power plug from wall socket and wait
30 seconds to a minute while box is powered ON. Plug back in to
wall socket.Box will "do it's own thing" and power itself on on
it's own after the cycle has been successful (30 - 60 seconds) and
the box should power itself back to the ON without you doing
anything. Time will not display on Motorola"General Instrument
boxes unless you set it up to do so in the settings mode.
Common IControl/On Demand errors:
MOTOROLA BOX Error 225 : A billing lock to prevent you
from ordering pay per views. If your account is past due, or if you
have an order to move to a new address in the service provider's
"system", this is a preventive measure to keep customers from
loading up tons of expensive pay per views and skipping out. Your
cable company cannot over-ride this error. If you are not in above
situations, your provider can "up" the limit on the box and clear
it so you can order PPV through your remote control.
SCIENTIFIC ATLANTA: for above mentioned error code, your SA box
will display not a code but a prompt to contact your provider by
telephone. Same issue.
MOTOROLA BOX ERRORS 204...203.. 207..these may be easily solved
by simply reseating the coax and then rebooting box.
SCIENTIFIC ATLANTA ERRORS 2207: reboot box. This is a general
code meaning the box has lost contact with the server. All of your
iControl /On Demand orders come through your local cable head-end's
servers. If and when it gets overloaded and times out, error
2207/207 will happen. Most of the time this is temporary. Reboot
box, try again in 15-20 minutes.
DVR BOX not displaying/recording/playing items:
Reboot. Good chance of fixing.
If your TV displays "One Moment, Please. Your Channel Should Be
Available Shortly..." this is a SIGNAL issue. Reseat the line
running from wall to the CABLE/RF IN on the box and at the outlet
at wall. If no joy, call cable operator.
Try pressing in both the menu and device/input buttons in together on the front of the set and hold for 5 seconds to see if the led will blink a two digit error code such as 2 blinks then a pause then two more blinks followed by a pause which would indicate a 22 error. Then let me know what the blink code was if any.
No sound on what? DVD & VHS, okay?
Need more information:
1. Where don't you get any sound from?
2. Are you using cable box, sat.,or.....? What?
3. If box what type?
4. ANT, VIDEO, COMP, HDMI or ECT. inputs.
If you are using a cable box there are some boxes that have volume controls on them, please check volume level.
Please clarify what source you are using & check all 'other' cables.
Good Luck, Day, Big Irish.
The Scientific Atlanta box was a cable box and recieved CATV signals. The Direct TV box is satellite only. You might check if it has a built in ATSC tuner for off air digital signals. Direct TV in most locations offers the major networks in HD format.
I have the same problem. When I move the 8300HDC away from the TV, or power off the TV, the remote responds. There seems to be some kind of RF interference, which makes no sense since the TV shouldn't emit RF, and the the box should be using IR only for remote input. My TV is a 46" LCD Samsung. Try turning off the TV and see if the 8300HDC responds to powering on and off with the remote.