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Verify that the paper you're using has KODAK XTRALIFE Paper
Insert the paper tray into the printer.
Open the color cartridge door, then remove the color cartridge.
If the color cartridge ribbon is torn or damaged, replace it with a new
Install the color cartridge, and verify that it is fully engaged.
Close the color cartridge door.
Connect the power cable to the printer.
Wait for the printer to initialize (the paper may eject automatically).
NOTE: For the Photo Printer 500 and the G600 or G610 Printer Docks only,
press the power button in addition to plugging in the power cable.
printer's lights turn on. And after a few seconds, most or all of the printer's
lights turn off. The printer will make noises while cycling. If a paper is stuck
in the printer, while the printer is making the noises, pull gently on the paper
to try and remove it.
If the problem persists cal 1800 2356325 > for a repair
We had a similar problem and found out that we put in regular photo paper by mistake. You must use the paper that came with the cartridge because the printer dock uses a thermal heat to produce photos.
After using that paper the photos were great.
yes you have to have both of them then everything should be fine.if you have the color cartridge that is empty put it in for now and see if it will work it will let u know that it is empty but at least you will be able to print in black
it is advisable to use a recomended usb cable for your printer dock. you can try also to uninstall and reinstall the printer driver on your computer. just simply follow this steps:
Remove the drivers that your operating system automatically installed on your computer: -- On your desktop, select Start > Settings > Control Panel > Printers & Faxes. -- Remove all Kodak printers. Right-click the printer icon. Select Delete. -- On your desktop, right-click My Computer, then select Properties. -- Select the Hardware tab. -- Click Device Manager. -- In the Universal Serial Bus controllers list, right-click USB Composite Device, then select Uninstall. note: make sure that the only device connected to your computer usb port is your G610 printer dock to make sure that the USB Composite Device that you uninstall is for your G610, most of the devices connected to you usb port has USB Composite Device also. -- In the Imaging devices list, if any Kodak printers appear, right-click the Kodak device, then select Uninstall. -- Disconnect the USB cable from your printer. -- Restart the computer -- Power Cycle the printer -- once your computer is ready connect the G610 to your computer -- check if you have a pop up window display on your computer informing you that your computer found a hardware device -- you can go to printer and faxes and check if the G610 printer icon is on the list -- try to make a test print
Verify that your computer is communicating with your printer: -- Check that your printer is on. -- verify if the USB cable meets your printer specifications. -- Check that the USB cable and the power cord are securely connected to your printer and your computer.