Question about Philips Cineos HTS9800W System

2 Answers

HTS9800 Wireless receiver not working

My Wireless receiver box for the rear speakers will not work with my system anymore, however i have tried it on a friends identical system and it works fine? Anyone know why this could be???

Posted by on

  • 2 more comments 
  • Andrew Wadham Oct 01, 2008

    Hi all. I have exactly the same problem!!!!!!!!!

    the rear receiver does not work and blue light does not illuminate at all. I did try the channel ID change switch that is hidden under the white sticker on the rear receiver box; additionally, tried every configuration with the 'sound' button channel changes - all to no avail!!!!!!

    It is driving me insane!!!!!!!!!!!!!

    Can somebody please post what the proceedure to restore the settings; like the system came went it was delivered and worked perfectly. If someone from Philips Technical Team read this request, would you please have the decency to help people when they have a problem; as the customer has already paid loads of money for your product.


  • geoffdegeoff Oct 20, 2008

    It worked fine to start off with, but a couple of weeks in and it just stopped. Nothing. :(

  • atehn Jan 10, 2009

    have worked a couple of times, but as a consequence the wireless network gets disabeled!

  • brilhante33 Oct 07, 2009

    i want to buy a juntion box.



2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I have just bought one of these today and have had the exact same problem. No rear sound and no blue light on the receiver box.

What philips don't tell you in the manual and on the support site is that the receiver box has a switch hidden under a white sticker; next to the left of the right speaker connection. The switch has 3 positions which can be selected. I had tried each switch position and power cycled the subwoofer each time until eventually i got a blue light on the receiver box.

You may also need to select the correct channel on the control box by pressing the "sound" button for 5 seconds on the remote control.

It took me quite a while to try the different combinations until it finally worked. I can't imagine that Philips would have sent the system out without testing the wireless partnership first, so I am guessing my wireless network could have had something to do with it. (forever the optimist).

I did expect the subwoofer standby light to have gone off or changed colour once operational, but this just seems to stay on no matter what state it is in.

Posted on Sep 30, 2008

  • majestyk Oct 04, 2008

    Hi Watermead,
    I feel your pain! Nothing worse than spending hard earned cash only to get your system out of the box and for it not to work. I do like Philips, but i must agree that aftersales support does seem to be poor.

    Just for your information. I found that the blue LED only comes on when the reciever is in sync AND receiving the required signal (if your DVD disc is 6.1 etc). This annoyingly made me beleive that the receiver was electrically dead and tried changing leads that I new worked has part of eliminating all possibilities before calling tech support. One thing i did notice is that the subwoofer needs to be turned off at the mains for about 60 seconds (a tip I found from another post). It certainly does not help when you have no sign of life from the unit and can't be sure if it's dead or just not synching.

    The order at which i turned my equipment on may have had something to do with getting it to work, but I can't be sure.
    Rear receiver
    DVD Player

    Worth a try


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Remember that if you use a wireless router for Notebooks it will affect your wireless connection for Home Cinema. I never believed this, but I did experienced it today. Try changing the ID channel form wireless reciver when the DVD it's ON. That helped me to get it working. Good Luck!

Posted on Sep 07, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a kenwood kdc bt43u and transferred it, with my amp and rear speakers, to an identical vehicle. It all works fine until i use bluetooth. sound only comes from the front factory fitted speakers

Not quite sure what you are saying here but I am going to take a stab. If I am filling in the gaps but are the rear speakers wireless? If this is the case then they are not paired with the speakers but with your receiver deck. You will need to pair the speakers as well before it will play through them.

Dec 21, 2014 | Kenwood Car Audio & Video

4 Answers

HTS9800W/12 and rear speakers

click this site:

Jul 10, 2008 | Philips Cineos HTS9800W System

1 Answer

Trying to bypass module for wwireless speakers.. Is there a code??

No. If the system came with the wireless rear amp, then it will not work without it.

Jan 18, 2013 | Samsung Wireless Receiver Module Swa-4100...

2 Answers

My two wireless speakers are not working. the wireless receiver flashes blue 10 times then turns red. It was working fine and now is not

I am having the same problem with my LGHB905TAW. Called local support without any feedback... I think this is the bug in design phase.. Search around the internet but without any positive result...

Sep 27, 2011 | LG LHB975 Theater System

1 Answer

I have a new samsung home theater system w/ wireless rear speakers. all of a sudden the rear speakers now have a static/cracking noise. ive checked the connections and they all appear good. i dont know...

Move the wireless speakers up to the main system box and see if they work OK with an almost touching signal - it could well be interference between the player and the speakers.
Test them at the front and get back to us.

Feb 25, 2011 | Audio Players & Recorders

1 Answer

Panasonic Wireless Rear Speakers Ticking

move ur speakers around. if the noise is absent on some places u can be sure its the digital box. or one fix that might work is - get aluminium foils and wrap ur speakers. this can blank out interferences. if that works, open ur speakers and line the walls with thick aluminium foils. hope this helps.  

Apr 13, 2010 | Panasonic Home Theater System System

2 Answers

Rear S-Air speakers cutting in and out

I read on another review that the HDMI cable is causing this problem because it is beside the S-Air transmitter on the main unit. I could not get my rear speakers to pair or work, and sure enough, when I removed the HDMI cable and hooked up the unit via Component Video to my Sony 52" XBR TV, the speakers paired and worked. When I plugged the HDMI cable in they did not work. I am going to try to purchase a higher-end, more expensive HDMI cable and see if that helps. The whole point of HDMI is for true blue ray 1080p pictures. Hope this helps.

Feb 16, 2009 | Sony BRAVIA® DAV-HDX576WF Theater System...

1 Answer

Hi!i have Philips HTS9800W but wireless rear speakers do not work!

The wireless rear speakers aren't wireless per se. They have to be connected to a receiver box and it's that box that brings in the system's wireless transmissions, eliminating in this way any cable runs from the front of the room to the back. 

Nov 28, 2008 | Philips Televison & Video

2 Answers

Wireless speakers

You should have two pieces for your wireless rear speakers setup. A. a wireless card inserted behind the all in one receiver. B. the receiving box that will connect to the 2 rear speakers.Also,you should not have any obstacles to block off the line of site for the rear speaker receiving box to the wireless card.
Best way to test it is too simply leave the rear speakers connected to the rear speakers receiving box on the floor near the a/v receiver with dvd player built in.Play a dvd and see if you have sound coming out from the rear.

Nov 01, 2008 | Panasonic Home Theater System System

Not finding what you are looking for?
Philips Cineos HTS9800W System Logo

1,600 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Audio Players & Recorders Experts

Gyula Lacz

Level 3 Expert

484 Answers


Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Philips Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides