Question about Philips Cineos HTS9800W System

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HTS9800 Wireless receiver not working

My Wireless receiver box for the rear speakers will not work with my system anymore, however i have tried it on a friends identical system and it works fine? Anyone know why this could be???

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  • Andrew Wadham Oct 01, 2008

    Hi all. I have exactly the same problem!!!!!!!!!



    the rear receiver does not work and blue light does not illuminate at all. I did try the channel ID change switch that is hidden under the white sticker on the rear receiver box; additionally, tried every configuration with the 'sound' button channel changes - all to no avail!!!!!!



    It is driving me insane!!!!!!!!!!!!!



    Can somebody please post what the proceedure to restore the settings; like the system came went it was delivered and worked perfectly. If someone from Philips Technical Team read this request, would you please have the decency to help people when they have a problem; as the customer has already paid loads of money for your product.



    HELP! HELP! HELP! PLEASE! BEG! GROVEL! PLEAD!

  • geoffdegeoff Oct 20, 2008

    It worked fine to start off with, but a couple of weeks in and it just stopped. Nothing. :(

  • atehn Jan 10, 2009

    have worked a couple of times, but as a consequence the wireless network gets disabeled!

  • brilhante33 Oct 07, 2009

    i want to buy a juntion box.

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I have just bought one of these today and have had the exact same problem. No rear sound and no blue light on the receiver box.

Solution:
What philips don't tell you in the manual and on the support site is that the receiver box has a switch hidden under a white sticker; next to the left of the right speaker connection. The switch has 3 positions which can be selected. I had tried each switch position and power cycled the subwoofer each time until eventually i got a blue light on the receiver box.

You may also need to select the correct channel on the control box by pressing the "sound" button for 5 seconds on the remote control.



It took me quite a while to try the different combinations until it finally worked. I can't imagine that Philips would have sent the system out without testing the wireless partnership first, so I am guessing my wireless network could have had something to do with it. (forever the optimist).

I did expect the subwoofer standby light to have gone off or changed colour once operational, but this just seems to stay on no matter what state it is in.

Posted on Sep 30, 2008

  • majestyk Oct 04, 2008

    Hi Watermead,
    I feel your pain! Nothing worse than spending hard earned cash only to get your system out of the box and for it not to work. I do like Philips, but i must agree that aftersales support does seem to be poor.

    Just for your information. I found that the blue LED only comes on when the reciever is in sync AND receiving the required signal (if your DVD disc is 6.1 etc). This annoyingly made me beleive that the receiver was electrically dead and tried changing leads that I new worked has part of eliminating all possibilities before calling tech support. One thing i did notice is that the subwoofer needs to be turned off at the mains for about 60 seconds (a tip I found from another post). It certainly does not help when you have no sign of life from the unit and can't be sure if it's dead or just not synching.

    The order at which i turned my equipment on may have had something to do with getting it to work, but I can't be sure.
    Rear receiver
    Subwoofer
    DVD Player

    Worth a try


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Remember that if you use a wireless router for Notebooks it will affect your wireless connection for Home Cinema. I never believed this, but I did experienced it today. Try changing the ID channel form wireless reciver when the DVD it's ON. That helped me to get it working. Good Luck!

Posted on Sep 07, 2009

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