Question about Sentry Fireproof Safe
My daughter closed the door before we had the combination and the keys are inside. What should we do?
ONLY WAY TO GET COMBINATION FROM SENTRYRequest Your Combination by Mail
If you need your combination, and did not previously Register Your Combination on our Web site, you may get a copy from our office. To request your combination by mail, please send the following:
A written statement of ownership witnessed and signed by a notary public (must have different last name than your own).
An $12 (US) research fee.* Please send check or money order, no cash.
The serial number from the white label located on the outside of the safe. Do not send the Underwriters Laboratory number from the inside of the safe door.
882 Linden Avenue
Rochester, NY 14625
Attn: Dept. 200
Posted on Sep 09, 2008
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Posted on Jan 02, 2017
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Frequently Asked Question
In order for Sentry Group to release a combination for any safe, we require a notarized request, stating that you are the owner of the safe (the last name of the notary public must be different than that of the safe owner). Please indicate how you'd like to receive your combination. Options include first class mail, e-mail or fax. Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address, or fax number to which it should be sent. Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process. Please include the model number, serial number, and a $20 check or money order (please do not mail your credit card number), your address and telephone number.
Your request may be mailed to us at:
Attn: Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10 business days, upon receipt of your request, to receive your combination.
This request may be faxed to us at : 585-381-2940.
The combination will be faxed or e-mailed back to you only if requested to do so on your correspondence and you have included a copy of a $20* money order on your fax (please allow 24 hours for processing your faxed request).
To pay by MasterCard or Visa please contact our Customer Service Department at 1-800-828-1438 (please do not fax your credit card number).
* Prices subject to change
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