Same as the problem that I just read that someone else had, product 2010 instructions make no sense why do you keep selling this product!

Fixya does not sell products.
We sell answers to questions.
In this case the answer is free, which might help make up for a bad product.

Your inquiry is posted under timers.
If you have a timer, then add a comment with clear description of timer, and I might have correct instructions that sort out some of your difficulties.

Press 'add a comment' link -or- 'reply' link that appears on each answer.
That sends me an e-mail so I can read about the issue important enough for you to sound off about.

You can also request paid expert help, and then expert discusses specific problem directly one-on-one.
Fixya is always less expensive than a service call.