Question about GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator

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2 GE REFRIGIRATORS SIDE BY SIDE GSS201EPHWW

I have 2 of these refrigirators. One is not freezing or making ice and the frigde side is not cooling. The other one is not dispensing ice or water. Can you please help me figure out how to fix them or if I need to order a specific part?

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  • Anonymous Oct 02, 2008

    lost freezer

  • macsky21 Mar 16, 2009

    I have the same problem. The freezer does not freeze, nor does the fridge get cold.

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6 Suggested Answers

  • 1073 Answers

SOURCE: GE Arctica (PSS26NGSB) ice and water dispenser

need to call ge at 1800-386-1215 some of these sxs have a door insulation issue that they will either send replacement doors to an authorized service company to exchange at no cost to you or offer a rebate for a newer model. yours might be in this group
have your model and serial number out of the ref located in the refrigerator section, about 4-5 inches from the celing down the right side and call and see

Posted on Apr 12, 2008

  • 489 Answers

SOURCE: Ice Maker Freezing Up and Ice not dispensing

Sounds like the water valve has a small leak and continuously drips water onto the icemaker.  Have the water valve checked and if necessary, replaced.

Posted on Apr 27, 2008

  • 330 Answers

SOURCE: GE TFX22CR Ice Dispenser inoperative

Check the ice maker see it is in the right position, maybe you can try pull out the ice maker and clean it and push it back, make sure the position is right.

Posted on Jul 21, 2008

  • 115 Answers

SOURCE: Replace GE ice dispenser damper door on GE model PSI23sgna

take both hands and place on the front bottom edge of control panel pull up and out it is hard and you think you are going to break something but you are not when you get the control panel off there will be 4 screws at each corner undo them and slide that piece off then you can see your door

Posted on Dec 30, 2008

  • 1 Answer

SOURCE: Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Posted on Jul 30, 2009

  • 10865 Answers

SOURCE: water does not fill ice tray GE refridgerator

Hi Alice. If I was nearby I would stop by and take a look for you but since we are cyber only I will assist you and yes, you can fix this yourself!

If your ice maker has stopped producing ice completely, check these, in this order:


  • It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these:

    • If your ice maker has a small red plastic lever, lower it to lower the wire.

    • If there's no plastic lever, simply lower the wire.

    In either case, the ice maker should begin producing ice again. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.

  • The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary.

  • The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.

Posted on Aug 15, 2009

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