Question about Creative Labs Zen Digital Media Player

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Zen Creative - How to get out of Recovery mode?

Hi there, saw your answer to a question the same as mine, so put machine into recovery mode, but now can't get out of it..... I have tried all the options, including the format all. I use XP and it doesn't reconise the Zen (it' a friends) so can't do anything with the firmware. Any help would be greatly welcomed.

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  • Anonymous Feb 10, 2009

    how do get out on recovery mode?

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You should ask her for the disk then put it onto your computer then try to charge it...if it dosent work try to reset it.

Posted on Oct 17, 2008

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Creative zen v plus. when i turn on it says its in recovery mode thats all it will do i reformated it but it does not allow me to put music or anything else on it


Connect you player to your computer and use the recovery tool provided by creative labs.

Recovery tool: download here

You'll have to reflash te firmware with this tool.

When the firmware is lost on a zen or any other creative labs mp3 player, the mp3 player boots into recovery mode.

Note when doing this, all data on the mp3 player can get lost.

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The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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The step-by-step process for doing the recovery mode is at Creative's website:
http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(26219)

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The same problem happened to my sister when she reformatted. All you have to do is go on the internet fine the latest firwire software and download it on to your Zen V Plus.

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