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I lost my installation cd, how can I install my 250GB Simpletech External Hard drive in my laptop??? NEED HELP PLEASE !!! Lauriane

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  • sweet_lo_81 Sep 09, 2008

    Well my laptop is a LG with Windows XP. I plug the USB from the External hard drive 250GB SimpleTech "pininfarina" into my laptop (and the power supply too of course) and it detects it but ask me to install it first. The laptop is trying to install it by itself but then doesnt find the program so it asks me to insert the installation CD or disk that came with it which I dont have anymore (I lost it). It must have a website somewhere that I can download from........ the installation pilot.....



    HELP !!!

    And THANKS !!!!!!!!

  • Roberta Smith
    Roberta Smith May 11, 2010

    what problems are you having with it. and what is the brand and model of the laptop.



    Robert

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Start here

http://www.simpletech.com/site_cms/content/support-drivers-software

click on drivers and software and locate the device you have...

Robert

Please take a moment and rate this solution... thanks

Posted on Sep 10, 2008

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Ihave Simpledrive 500GB external hard drive but now all of a sudden my PC does not recognize it when I go to my computer and look for it


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.

Incompatible USB Port Problems W 7 First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.


In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".


Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically. for XP or earlier click start right click on computer select properties device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem Check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts b> SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter b> If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. Enable Drive Letter View b> Click the "Start" button and choose "Control Panel" from the start menu. Click "Folder Options" and navigate to the "View" tab. Scroll down and place a mark next to "Show drive letters," then click "OK." b> Configuring Drive Manager b> Click the "Start" button to launch the start menu. Right-click "Computer" and choose "Manage" from the menu. Click "Storage" in the menu on the right side to extend the section. Click "Disk Management" under the "Storage" header. This will show you a list of drives and removable storage on your computer. It will also report the status of the drives, such as "Healthy." If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter. Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths." Click the "Change" button, then choose a drive letter from the drop-down menu. Select a letter that is near to the end of the alphabet to prevent drive overlap issues. Click "OK" to allow the changes to take place. You should now see the removable storage listed with your other drives on the "My Computer" screen. SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible b> If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing. Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted. b> Replacing a Defective Hard Drive b> You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services. Hope this helps.

Jan 07, 2013 | Compaq Presario 5000 PC Desktop

Tip

Issken, Thanks for the suggestion and detailed directions. I think this might be...


How to change your drive letter in Windows 7 and Windows Vista.

1. Right click on your "Computer" icon and select Manage.
Note you can also right click on the "Computer" icon from your Start Menu.

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2. Next click on "Storage" and then "Disk Management"

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3. Next right click on the drive you want to change the drive letter on and click on "Change Drive Letter and Paths".

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4. Next click on the "Change" button

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5. Next click on the letter drop down on the right. Note you can change the drive letter to any letter that is not already used. However in most cases you will not beable to use letters A-D but E-Z should be open for you to select.

Also note if you are needing to change a drive letter to something that a device requires you to select but it is being used by another device you will have to move the other device to another letter first.

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6. After selecting the drive letter click OK.

Note the below message come up. So as long as you are on changing the drive letter of a CD-ROM or Harddrive then you can just click YES. Keep in mind that if a program was installed from this the drive that you changed the drive letter of to be able to use that program you may need to reinstall and/or redirect the program to the new drive letter.

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7. At this point the drive should be changed. Close out of Computer Management and reboot your computer to make sure your change takes full effect.

Note the steps for Windows XP are pretty much the same however if you go to the below link you can see the steps along with the screen shots of the menus.

http://www.fixya.com/support/r4183994-change_drive_letter_in_windows_xp

on Nov 21, 2010 | PC Desktops

1 Answer

I am trying to set up automatic backups for my SimpleTech 250GB (7200 RPM) External Drive. The software that I installed does not say anything about it. Please advise on how to set it up! Thanks MUCH.


You'll need to go into control panel, look for system and security. Under this you should see back up computer. I find its easier to backup the info on a flash drive than to use a disk, as the flash drive is way more convenient and holds alot of memory. I hope this helps you.

Jul 12, 2011 | PC Desktops

1 Answer

S.m.a.r.t said my hard drive was going to crash and that I was to backup all my files immediately. I backed up everything onto my simpletech simpledrive 500gb external. I bought a new hard drive. Intalled...


Hi,

Actually, the word "back up" is just for all you data, not software.
Because software, you need to re-install and re-configure it.
So, you said anti virus and mozilla, it is software, not data.
Try to download the installer and re-install it.

Rgds,
Uvex

May 10, 2010 | PC Desktops

1 Answer

S.M.A.R.T said my hard drive was going to crash and that I was to backup all my files immediately. I backed up everything onto my simpletech simpledrive 500gb external. I bought a new hard drive. Intalled...


When you backup your software, you need to backup the installation files, not the software once it is installed as the installation procedure places various files within the Windows system folders. Simply restoring the backed up files will not re-install that software. You should back up your data files etc but the software on your old drive will need to be re-installed from scratch.

Mar 16, 2010 | PC Desktops

1 Answer

I have a Maxtor MaXLine PlusII 250GB External Hard Drive 7Y250P0 that I purchased in May 2004.I have never used it since purchase, but have finally decided to do so. I have lost the Installation CD that...


you may not need one.. onless your os is 98... do you get an error when you try to connect it?. is it asking you for a device driver??.. if you're using win xp or vista.. connecting an externa hard drive is pretty much the same as connecting a flash/thumb drive.. you just plug it in to an unused usb port and off you go.

Sep 21, 2008 | PC Desktops

1 Answer

I have a simpletech 500 g external drive. I just had my main computer crash and I have hooked the drive up to my laptop to see what I can recover. My old laptop circa 2003 - won't read Resource CD so...


Please contact SimpleTech's Technical Support department and they will be able to assist you with your backup and restore issues. They can be reached at 949-477-7700 or 800-945-3444.

Regards,

SimpleTech Technical Support

Sep 17, 2008 | PC Desktops

1 Answer

I bought the samsung 250gb hard drive and it wont boot up


Hello johnfogert,

1. First make sure that your motherboard supports a 250Gb hard disk.
2. Make sure that the drive is properly connected to the mother board and the jumper settings are set to Primary.
3. In the BIOS, ensure that the boot sequence is setup that CD is the first boot device.
4. Put in a boot XP CD. You must have at least XP installed, as any other OS older than this cannot support a 250Gb HDD.
5. Next ensure that you have formatted the drive during the install process. If you dont know how to install XP, get someone in the know to help you out.

This should work now...

Should you have any further questions, please feel free to post them here. Please do not assign a rating until you feel your problem is resolved. I will try my best to help you further if need be.

If you are satisfied with my solution or have no other questions, please close the problem by assigning a FIXYA rating for my solution. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Apr 19, 2008 | PC Desktops

1 Answer

External Hard drive won't turn on!!!


Take it back to the store, it should be under warranty,

Apr 02, 2008 | PC Desktops

1 Answer

SimpleTech 250GB USB, 3.5" external hard drive. They say in manual "USING ARCSOFT® TOTALMEDIA BACKUP & RECORD. Go to the root directory on your SimpleDrive external disk drive, and...


With the usb drive connected to the pc,

Open my computer, there will be a new drive listed there (ie: f: ) or something like that.. This is your usb driver.. double click on that, and in there, there should be a setup.exe file, double click that to install Arcsoft.

Mar 29, 2008 | PC Desktops

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