Question about HP Pavilion ZV5000, ZV6000, ZX5000 Series 12 Cell Li-Ion Battery - DP390A (DP390A1) CD-ROM Drive

2 Answers

My laptop is always on mute mode

There is no sound coming out of my PC. Even when I try to pop up the volume it automatically decrease.It can't be software because the same problem appears both in windows xp and ubuntu boot.

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  • 3 more comments 
  • misirlou1979 Sep 15, 2008

    Thx! but as I said it is not a software problem. I think I must use my tools and open it. Any ideas what should I check first..

  • misirlou1979 Sep 15, 2008

    I have done everything you said but nothing. I also opened my pc and everything seems to work fine. Any other ideas...?

  • wt_legal Oct 08, 2008

    where you able to solve the problem? I having the same problem and I've tried by installing all drivers again and nothing works. Where you able to solve it?


  • Anonymous Dec 06, 2008

    my volume decreases automatically

  • ashoaine Jan 11, 2009

    un able to find my audio sound device, this is preventing me from getting any sound from my laptop



2 Answers

I am afraid that it beat us both! Thanx! anyway..

Posted on Sep 16, 2008

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  • 185 Answers

Try the following


Then make sure the Mute box is unchecked. If that doesn't work,
and make sure that all the mute boxes are unchecked.

Posted on Sep 13, 2008

  • Palmbeach
    Palmbeach Sep 15, 2008

    Sorry, I misunderstood. So your computer's sound is not in mute mode, it is just not producing sound then.....

    Check the speaker socket by removing and replacing the lead.

    Ensure the mute button on the front of the computer has not been pressed. (I'm sure you will have tried this anyway.)

    Make sure you don't have something plugged in that is killing the sound.

    Check to make sure your sound card driver is installed and not corrupt.

    To be on the safe side, update the driver.

    Try logging on as a different user and see if it works.

    You can always create a new user account and then delete it afterwards. If it works with a new user, then it is more than likely a conflict.

    Finally, although unlikely, the sound card may be faulty.

    Be careful if you do open your laptop, they are not easy to work on.

  • Palmbeach
    Palmbeach Sep 15, 2008

    Have you tried plugging in a pair of headphones?

    The only other thing you could do is restore your computer using System Restore to a point where the soundcard worked ok. Other than that, if it's not the soundcard itself, it beats me...



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