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If the brush won't spin at all, it's either the drive belt or the roller beater brush is clogged. Pet hair can quickly clog a vacuum. Turn the unit over and see if the brush will rotate by hand. If yes, it's probably the belt. Also look for debris and clear as much out as possible. You may have to remove the bottom plate and clean the bottom of the unit out. If you do have to go that far, it would be best to replace the drive belt and thoroughly clean the vacuum.
There is a great video on the Bissell site. 1 min watching it shows you how.
Basically you unplug it, take out the tanks, turn it upside down, remove the 2 red clips that hold the brush assembly, and lift the assy out, then replace belts.
Brush Belt broken or disconnected. Very weak belt. Colossal engineering mistake by Bissell. Belt itself and its components are under way to much stress for the size they developed to perform their task. For Quality Control to let such an obvious blunder pass can only mean that it was intentional for reasons, Im sure, beneficial to Bissell and costly for the consumer. No telling how many people buy another entire machine when this rubberband of a belt breaks like it was intended. Bissell is not a consideration of myself or anyone I can enlighten.
hOW DO i CHANGE BELT ONBISSELL POWER FORCE VACUUM??????
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