Question about Toshiba REGZA 42 in. Flat-Panel LCD HDTV

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Red Vertical Burn Line on LCD Screen

We have a Motorola Cable Box (supplied by Shaw Cable), and on our Non-True HD Channels a border appears on each side of our Screen (happens to all customers using the Motorola Cable Box). The borders have created a red vertical burn line on our screen. A technician told us that the only way to avoid this from happening in the future is to change our picture setting each time we view a Non-True HD Channel (which is a pain in the ****). If we put our picture setting at 'full screen' it will not hold because the Motorola Cable Box reverts it back once we switch channels. Thank gawd we have a 3 year extended warranty and will receive a replacement/new television. Do you know of any way we can permanently set our television to hold a 'full screen' picture setting which won't be reverted back due to the Motorola Cable Box? Also, do you know what the cost of a replacement flat panel screen is? The technician figured it was around $800.00 Canadian.

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  • tomcatz Sep 09, 2008

    www.fixya.com/users/stevediraddo: We change the picture setting through our TV remote, not through our cable box remote.

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Try changing the picture setting on the television rather than from the picture box.

Posted on Sep 09, 2008

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Posted on Jan 02, 2017

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How to reset your Set Top Box to fix common problems FiOS TV Residential...
Resetting your Router and Set-Top Box can resolve a variety of issues such as:
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If you are having any of these issues, you may need to reset your Router and Set-Top Box. Will resetting my Set-Top Box erase the selections I have programmed into my remote?
No, all settings and selections you've entered such as device codes, favorite channels, and recent On Demand selections are saved and available after resetting your Set-Top Box.

Resetting your Router and Set-Top Box
Always reset your Router first and then check to see if that resolves the issue. Resetting your router may be all that is needed.
Important note about your router To avoid problems with your FiOS TV service, make sure your router is plugged in and turned on at all times. Even if you are not currently using the Internet, your router still needs be turned on so that FiOS TV can function properly.
To manually reset your router:
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  2. Wait 30 seconds and then check to see if this resolves the trouble. If you still have the problem, follow the steps below to reset your Set-Top Box.
To manually reset your Set-Top Box:
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    Note: Don't confuse the power cord that provides electricity to your Set-Top Box with the coaxial cable that is connected to the back of your Set-Top Box. Unplugging the coaxial cable will not reset your Set-Top Box. Since many issues can occur if your coaxial cable is not securely fastened, now would be a good time to check to ensure all connections are securely connected.
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  4. Check to see if this resolves the trouble. If you still have the problem, your Set-Top Box may need to be re-initialized. Contact the Fiber Solutions Customer Support for further assistance.
I have to reset my Set-Top Box frequently, is this normal?
No, if you routinely have to reset your Set-Top Box more than three times a week, it is likely there is an issue with your Set-Top Box that needs to be resolved. Contact the Fiber Solutions Customer Support for further assistance.


also you can call for tech support at Dial 1-800-VERIZON (1-800-837-4966)

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