a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the ink cartridges you purchased are not Lexmark - that could be the problem. I used to have a Lexmark printer and I did the same thing - I purchased ink cartridges that were compatible but not Lexmark brand. Everything seemed fine until I tried to print and then I would get the same error sign and low ink message and it would not print. I kept thinking I was doing something else wrong and tried everything. In the end I broke down and got ink cartridges from Lexmark and that solved the problem. Now I have a Brother printer and I never buy anything other than Brother ink cartridges because I'm always afraid of that same thing happening again. I wish I knew which printers WOULD accept those non name brand ink cartridges, but thus far I do not know of any printers that do. Hope this helps you.
Make sure you are inserting the correct cartridge versions for your Lexmark X5470 printer. Color cartridges compatible for your model are #33 and #35.
Try to re-insert the right cartridge into the printer. If that doesn't help, remove the right cartridge from your printer again. Close the printer cover. Re-brick your printer. Pull out the power
supply, black box where the power cord is plugged in at the back of the
printer, and put it back after 30 seconds. When the printer turns on, re-insert your right cartridge. Close the printer cover and check for any errors. Try to print a document to verify that the problem is fixed. If the problem continues, try to do the Clean Cartridge function from the printer operator panel. On Copy mode, press the Menu button > select Tools > select Maintenance > select Clean Cartridges. Your printer will then print a page forcing ink through the cartridge nozzles and clean them. Try to print a document to verify that the problem is fixed. If the error still appears on the display screen, you probably have a faulty cartridge. Please replace it with a new genuine Lexmark cartridge.
If you are using a remanufactured cartridge, the low ink warning is actually normal. Since the printer cannot detect the amount of ink in the cartridge, the OEM companies place a chip inside of each cartridge that counts the number of pages that you print. When the cartridges reach a certain number of pages, they automatically tell your printer that you are running low on ink. Unfortunately, when the cartridges are remanufactured, the chip is unable to be reset. Here is a link to a site that sells remanufactured cartridges on how to bypass the low ink warning on Lexmark printers:
There should be a dialogue box that pops up on your computer when the cartridge is low telling you to order new ones. Usually there is a box you can check to tell it to ignore that the cartridge is low. If you don't get the dialogue box, somewhere in your printing preferences you should be able to tell it to "ignore ink levels." There does not exist a cartridge that "does not contain this circuitry." There are no compatibles of these cartridges and all refills are of original manufacturer cartridges.
“Lexmark does not support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Any damage to your printer caused by refilled ink cartridges may not be covered under warranty”. Please use genuine Lexmark cartridges for best results.
Lexmark and Dell use a sensor in the cartridge to sense a low ink level. Once the sensor has been activated, you cannot reset it. The printer should work fine except for the fact that you'll have to override the "low ink" message on your computer.
Manufacurers don't make money on printer hardware. All the money is made from ink replacement, so they make it as difficult as possible to use anything other than the stuff you buy from them. Some (HP) put in chips for an "expiration" of the ink/toner. Go beyond the expiration date, the thing won't work.