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Ipod Photo Troubleshooting

My ipod photo randomly died the other day! it had full battery life. It just reset itself and showed sad ipod icon with exclamation point. then it showed the folder one. then it showed a big fat weird looking battery (not the normal one0...and now i can't even turn it on. I tried hooking it up to my pc to restore it. I couldn't even put it in disk mode (obviously, since i couldnt get the darn thing on) pc was fine with the ipod, it was all up to date and everything...i dont know what to do! and ipod wants to charge me 300$$ to fix it...i could just buy new one for that (even though i'm still onthe warranty, they're just lame) me please somebody!!!!

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Re: Ipod Photo Troubleshooting

That icon is almost certainly indicative of a hard drive problem, and it will need service. I don't see a reason for the warranty not to cover this. You should insist with apple to take responsibility. If they shirk, we should at least always give them a hard time about it, never make it easy for companies to screw us - ask to be explained exactly whats their diagnosis of the problem and to qoute their policy that says why they won't cover your problem. I hope it works out, but here's a link to apples support site with some other things you might want to try - Good luck

Posted on Mar 23, 2006

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Re: Ipod Photo Troubleshooting - Apple iPod Photo MP3 Player MP3 & Digital Media Players

My ipod is hanging

Posted on Dec 11, 2007

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My ipod shows only white screen when i disconnect it from my laptop. when its connected its black it shows nothing.

play the ipod (kill the battery... let it die out) ... make sure you have the latest Itunes version.. once Ipod is dead plug back to laptop........ Itunes should show on screen and Ipod as well.....

now please note for future references always eject the ipod from laptop using Itunes eject on the left side of the screen........

Jan 11, 2011 | Apple iPod Photo MP3 Player

5 Answers

IPOD Classic 80G apple icon then red x icon or restore in itunes

I know you tried to fix it, but trying multiple times may work.

The message "go to" usually is preceded by, or followed by, the Apple logo or the sad face icon. It directs you to the Apple support site because either the iPod software is corrupted or their is a hardware problem. You should try to reset the iPod (try several times). If that doesn't right the iPod, then try to restore it (which will erase the entire iPod and reload the software.

Follow the links above and see if that gets your iPod working. You might want to see if you can update the iPod/iTunes software or try this troubleshooting guide. If it is really a hardware problem then your iPod needs to be taken in for service.

Mar 29, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

My ipod mini 4gig has been corrupted. trying to restore but unfortunately it wont. it is just showing an apple icon and a triangle with a exclamation point. when connected to a computer it does not...

There are many iPod error icons with exclamation marks

The Sad iPod icon (93936_4.gif ) usually means that the iPod can't access it's Hard Drive. I've seen that hitting the ipod on a soft surface occasionally fixes this. You may need to take the iPod for repair

The Folder Error icon (93936_1.gif) may mean the battery is low, the ipod needs to be reset, restored or needs a service

The Battery Icon (93936_2.gif) usually means the battery needs charging

93936_3.gif means a disk scan failed and will be repeated when the ipod is turned on or reset.

Try restoring it continuouly until it does (eventually worked for mine)

if it is anything else, your iPod may need repair.

Good Luck!


Jan 02, 2011 | Apple iPod mini 2nd generation MP3 Player

1 Answer

30 gb ipod has sad face and low battery icons

could be bad charger or time to replace the battery. lots of places sell new ipod batteries.
does it work if you leave it plugged into your computer for a few hours? if it does not then its a bad abttery.

Sep 23, 2009 | Apple iPod MA446LL/A MP3 Player

1 Answer

Flashing icons while charging... am I really charging?

If the iPod is showing the "Sad iPod face" icon, this means that the hard drive inside the iPod (located on the logic/circuit board) has died/failed and needs to be replaced. If you plan on replacing this part, you may also need to purchase and solder a new battery to the iPod logic board if you were to do it yourself.

May 26, 2009 | Apple iPod nano

1 Answer

Sad face icon

To reset an iPod with a Click Wheel, including: ipodnano3.jpg ipodclassic.jpg icon_ipod_5g.gif ipodnano2.jpg ipodnano.jpg ipodphoto.gif ipodg4.gif ipodmini.gif
  • iPod nano (3rd generation)
  • iPod classic
  • iPod (5th generation)
  • iPod nano (2nd generation)
  • iPod nano
  • iPod with color display (iPod photo)
  • iPod (Click Wheel)
  • iPod mini
  • iPod mini (2nd generation)
  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

Dec 06, 2007 | Apple iPod MA446LL/A MP3 Player

3 Answers

My iPod (4th gen 20gig) seems to have died... when you switch it on the apple logo appears then a folder with an exclamation mark... It also isn't recognized when you plug it into the PC...Also I have seen...

battery is not the problem, most likely your hard drive is bad, or motherboard is defective somehow, try open the ipod, and disconnect the battery, see if hard drive connector is installed properly, then plug the battery back and try to turn it on, helps 50/50, if not - replace the hard drive

Aug 23, 2007 | Apple iPod MP3 Player

6 Answers

Charging icon

For windows users "When you plug your iPod nano into a power source, the charging icon appears?it's a lightning bolt over a battery. Depending on the state of the battery, it may or may not animate (flash between gray and green). In either case, the icon indicates the battery is charging successfully. When the battery is fully depleted, the iPod nano may not appear in iTunes until it has been charged for about 10 minutes. The non-animated version of the icon, shown above, appears when your battery has been fully or nearly depleted of charge. This appears for up to 10 minutes. Note: If your iPod nano is connected to the computer, the computer won't see it until after that 10 minutes has elapsed. After that, you'll see the ""Do not disconnect"" screen. Here's the animated version you would see after 10 minutes, or when the battery is not fully drained: If the charging icon is flashing and your computer doesn't recognize it, Can't see your iPod in iTunes or Windows Explorer? Remember these five basic suggestions when you run into a problem with your iPod. If one of the following doesn?t help, read on for solutions to specific problems. Reset, Retry, Restart, Reinstall , Restore Reset your iPod. Retry with a different USB port. Restart your computer and make sure you have the latest software updates installed. Remove iTunes software and then reinstall iPod and iTunes software from latest versions on the web. Restore your iPod. See ?Updating and Restoring iPod Software? in the user's guide. Still can't see your iPod? Several things could keep iPod from appearing in iTunes or Windows Explorer. The most likely causes are listed below?you'll find information for both USB and FireWire (IEEE 1394) iPod connections. Check each one starting from the top of the list to see if that is what's keeping iPod from appearing. iPod appears in Windows Explorer but not in iTunes or iPod Updater If your iPod shows up in My Computer, but iTunes and iPod Updater don't recognize it, there may be a software conflict, or iPod Service didn't load. You may see an ""iPod Service Error"" alert or a ""Please Reinstall iTunes"" message. If you see either of these messages, try the solutions in this article to resolve the issue. Laptop or portable connecting via USB? See iPod not recognized when connected to Windows laptop over USB for more information. Your computer doesn't meet iPod system requirements Make sure that your computer meets the system requirements to use iPod for Windows. Your iPod displays an exclamation point folder or sad iPod icon, or doesn't appear in iTunes or My Computer If your iPod displays a folder with an exclamation point icon or a sad (unhappy) iPod icon on its screen, or if your iPod doesn't appear in iTunes or My Computer, follow these instructions to resolve the issue. Your iPod isn't formatted for Windows iPod for Windows Software only recognizes iPod for Windows. You cannot use iPod for Macintosh

Sep 28, 2005 | Apple iPod nano

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