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CD Drive Not Opening

I purchased a Satellite L300-13R last month. The machine is for my daught who has now taken it to university 300 miles away.

She set up a printer for it last week and thinks she may have left the driver CD in the drive - the CD drive has now stopped working. The orange light comes on - but the tray does not open.

What do you advise - is there a call centre she can contact - the machine has not not yet been registered with Toshiba as it has not yet been connected to the internet.

Many thanks.

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  • Anonymous Nov 28, 2008

    cd drive not opening

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  • 116 Answers

First, if you're wanting the CD back, there should be a VERY small hold beside the eject button. Stick a paper clip in this hole to manually eject the CD tray. If you're wanting to replace the drive, I'd definitely get ahold of toshiba, as they have a pretty good warranty policy, and will probably replace the drive for free.

However, it sounds to me like the drive is just jammed. Maybe the CD wasn't placed in the tray correctly. I'd manually eject the CD if possible. Some (and this is a limited number) CD-Drives do not have manual eject ability. In this case, you'd have to either force the drive open and risk breaking it and the warranty, or just send it in for warranty repair.

Posted on Sep 10, 2008

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