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check if cartridge is genuine check if it is really a brand new one or fake
power cycle the printer check if it has an alignment option,align the cartridge with new inks check if it has a clean utility automatic cleaning or you can manually clean the contacts on printheads which detects the inks the you inserted
reset the unit if you know how to different printer has specific way of resetting
most probably you are just getting a rejection error try using theold one if that fixes the issue it means there must be an issue with brand new inks
hope it helps you
Christian from HP
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Hello , Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed. If the unit is still not recognizing the cartridge you have changed, follow the steps below.
Unplug the power cord for the printer unit.
Open the ink cartridge cover and remove all ink cartridges.
Close the ink cartridge cover.
Plug the power cord back in.
Reinstall the ink cartridges.
Make sure that your ink cartridges are full and that they are genuine brother inks; refills or generic ink cartridges are not guaranteed to work properly. Thanks,
All catridges are made to show the ink levels only for 1st use, once you refill the cartridge you need to reset the ink level chip, some cartrides level cannot be reset, some can be re-set.
There are solution available for some specific printer ink cartridges on how to re-set the ink level.
You can google and loacte the solution giving cartridge number in the search field of google.
So as MUKHTAR states, do not refill cartiges when they are TOO EMPTY as most of the new printers have a sensor in the cartige that tells when it is empty. and when that sensor fills that the cartige is empty, it stays that way, no matter how much you refill it.
on the laser printers, when you refill your toner cartige there also is a chip that is changed (the sensor) because once that sensor feels that the cartige is empty you will not be able to use that cartige anymore.
if you are using a refilled catridge you would not get ink levels right.
if you want right ink level use genuine ink catridges.
you can try taking out the catridges turning off the printer and turning it back on and then reinstalling the catridges.it might not help so if possible buy hp ink catridges.
Sounds like the printer thinks the cartridge is empty.
Old PSC units had a 3 cartridge memory - you kept 3 cartridges and cycled them to trick the printer into thinking it had just received a brand new cartridge, rather than a refilled one.
Most canons have a chip on the ink cartridge that tells the printer the ink is empty so unless you reset that chip (which you cannont do), that newly filled cartridge will always read empty. This is how some printer manufacturer's thwart people saving money by refilling their cartridges.