Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other laptops. After 6 weeks use, suddenly 'USB device not recognsed' appears!!! WTF! I'm unable to access my 180Gb's of data! After reading these comments and others, I'm beginning to think we've been had. These external HD's are just NOT reliable......unless someone can advise me on how to recover everything.

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  • Anonymous Oct 01, 2008

    Yeah, I'm 0 for 2 on these pieces of junk. Any bump or drop, even a very slight one, and it's hosed for ever. Not sure why I bought the second one after the first one died. I'm an idiot

  • Mabel61 Oct 13, 2008

    My WD passport was working just fine until the other day when I went to plug into my laptop and nothing came up......I need to access my files! Help

  • toyt Jan 18, 2009

    I have been had also! Been working fine for past 6 months and now it 'is not being recognized'. Very frustrating.

    Anyone know how to get the data off it? No very computer savy...

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I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

Posted on Sep 18, 2008

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My pc not recognizing my wd passport

Posted on Oct 05, 2008

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You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
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Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
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FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

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Change your USB cable, I had same problem...changing the USB cable woked for me.

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