Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Cant recive fax

I can fax out but cant recive fax it has a decated phonr line and have had the tec here and the phone line is good

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  • DD Malone Dec 26, 2008

    Can't FAX phone OK message reads phone off hook when phone is pluged in to Hp Printer

  • Anonymous Jan 26, 2009

    As soon a telephone line is attached machine gives eror message "phone off hook" and cannot send or recieve faxes. I powered off and then back up and it did not help. My phone line is through a cable internet service but I did not have this problem when I used another fax machine.

  • Anonymous Apr 06, 2009

    I have the same problem and my fax has it's own phone line, same issue though!

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  • 181 Answers

Ok - phone off hook is a message on the printer because you are on the phone. There is a phone that is up somewhere in your home that it can recognize. You cannot send a fax or receive and be on the phone at the same time. This can also be caused by credit card machines, internet service (filter needs to be on fax line), and other fax machines.

To the original poster - your question is fairly vague. This hp link solves the most common issues when you can send but not receive.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01503742&lc=en&dlc=en&cc=us&lang=en&rule=21569&product=391182

Posted on Jan 29, 2009

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1 Answer

Cant fax or recive fax


Thier a couple of reasons this may be happening. If the Fax machine uses the phone line it may
simply be unplugged from the phone jack. If you dial out on the phone line and don't hear a dial tone
its probably unplugged. Some office setups use the netowrk and a fax server to send faxes if this
is the case check with your administrator to make sure this is still working. If you have an internet connection try faxzero.com this may also offer a solution also. If you have E-mail you could use it as an alternative to the fax machine. You can get print to PDF software to printout a file copy then just attach it to an e-mail.

Apr 26, 2011 | Office Equipment & Supplies

1 Answer

My phone line is ok as i have sent and recived phone call using a plain ordinary telephone however i cant send or recive faxs. if anyone has any ideas i would be greatful


If your fax machine has a handset pick up the handset and see if you get "dial-tone" thro the handset of the Fax machine. If you don't then you may have lost the (NCU) pcb, You should always install a fax machine on a "surge-protector" to protect both the Hydro and the Fax line. **The silly thing to check is to make sure the fax line is being plugged into the "line" plug on the back of your machine.

Sep 02, 2010 | Office Equipment & Supplies

1 Answer

Unable 2 send or recive fax


Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

Apr 15, 2010 | Brother MFC-8220 Fax

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I have some prob with my fax reciving in my computer it is not reciving fax its tune eneguge. so plz tell me how to re connect my fax with computer


Are you sure you have a good phone line connected? If so does it still have a dial tone? If so it's software issue. Youu'll need to contact the peaple for that software.

Please leave comment and review.

Feb 24, 2010 | Computers & Internet

1 Answer

No ring tone. Can't make or recive a phone call


check the cable has been put in the line socket on the fax and not the tel socket as this is a common mistake and that will stop you getting the ring tone]

Feb 09, 2010 | Sharp UX-P115 Plain Paper Thermal transfer...

1 Answer

Peoplel are sending me very imp. faxes and idk how to recive it..


If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.

You must have this connected to a phone line for it to receive a fax.
Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!

Basically what is happening:
You turn on the Printer/Fax machine it sits idle waiting for a phone call.
Someone now sends you a fax using your phone number.
YOUR printer/fax machine is sitting there listening for the phone to ring.
Lets say you have your printer/fax machine setup to answer after 5 rings.
After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.

It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail.
If you do this, you will hear an awful squeal and a serious of tones.
You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.

Short answer:
Two fax modems are talking to each other over your phone line to transmit data.

Good luck!
and hope this is helpful.

Oct 04, 2009 | Canon MX310 Office All-In-One Printer

1 Answer

Prenter not reciveing fax


check the fax machine may be it store them in the memory, check the fax machine settings

Jun 17, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

I cant recive nor send mms messages


call your carrier and tell them you need your new phone configured. they'll send a few texts to it and it'll be done.
call from another line if you can when you do this.
good luck

Jun 12, 2009 | Dual Electronics N99i Cellular Phone

1 Answer

I have brother all in one 420cn. Can send fax but cant recive fax


There are no digital fax machines. You need an analog phone line for your machine to work reliably.

Feb 25, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

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