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Re: cant recive fax
Ok - phone off hook is a message on the printer because you are on the phone. There is a phone that is up somewhere in your home that it can recognize. You cannot send a fax or receive and be on the phone at the same time. This can also be caused by credit card machines, internet service (filter needs to be on fax line), and other fax machines.
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Thier a couple of reasons this may be happening. If the Fax machine uses the phone line it may
simply be unplugged from the phone jack. If you dial out on the phone line and don't hear a dial tone
its probably unplugged. Some office setups use the netowrk and a fax server to send faxes if this
is the case check with your administrator to make sure this is still working. If you have an internet connection try faxzero.com this may also offer a solution also. If you have E-mail you could use it as an alternative to the fax machine. You can get print to PDF software to printout a file copy then just attach it to an e-mail.
If your fax machine has a handset pick up the handset and see if you get "dial-tone" thro the handset of the Fax machine. If you don't then you may have lost the (NCU) pcb, You should always install a fax machine on a "surge-protector" to protect both the Hydro and the Fax line. **The silly thing to check is to make sure the fax line is being plugged into the "line" plug on the back of your machine.
If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.
You must have this connected to a phone line for it to receive a fax. Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!
Basically what is happening: You turn on the Printer/Fax machine it sits idle waiting for a phone call. Someone now sends you a fax using your phone number. YOUR printer/fax machine is sitting there listening for the phone to ring. Lets say you have your printer/fax machine setup to answer after 5 rings. After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.
It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail. If you do this, you will hear an awful squeal and a serious of tones. You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.
Short answer: Two fax modems are talking to each other over your phone line to transmit data.