Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Cant recive fax

I can fax out but cant recive fax it has a decated phonr line and have had the tec here and the phone line is good

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  • DD Malone Dec 26, 2008

    Can't FAX phone OK message reads phone off hook when phone is pluged in to Hp Printer

  • Anonymous Jan 26, 2009

    As soon a telephone line is attached machine gives eror message "phone off hook" and cannot send or recieve faxes. I powered off and then back up and it did not help. My phone line is through a cable internet service but I did not have this problem when I used another fax machine.

  • Anonymous Apr 06, 2009

    I have the same problem and my fax has it's own phone line, same issue though!

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  • 181 Answers

Ok - phone off hook is a message on the printer because you are on the phone. There is a phone that is up somewhere in your home that it can recognize. You cannot send a fax or receive and be on the phone at the same time. This can also be caused by credit card machines, internet service (filter needs to be on fax line), and other fax machines.

To the original poster - your question is fairly vague. This hp link solves the most common issues when you can send but not receive.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01503742&lc=en&dlc=en&cc=us&lang=en&rule=21569&product=391182

Posted on Jan 29, 2009

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1 Answer

Fax


Are you faxing from the computer or from the control panel directly from the all-in-one? Do you have an answering machine on the same phone line as you fax? which could be interfering (picking up) before the fax machine can pick-up (called the hand-shake, as in when you hear all the funny noises and tones that go back and forth between two machines) In any even, read your manual to make sure it is set up to Tx (transmit) and Rx (receive) faxes; that feature could be off by default http://www.bhphotovideo.com/lit_files/695.pdf

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Cant fax or recive fax


Thier a couple of reasons this may be happening. If the Fax machine uses the phone line it may
simply be unplugged from the phone jack. If you dial out on the phone line and don't hear a dial tone
its probably unplugged. Some office setups use the netowrk and a fax server to send faxes if this
is the case check with your administrator to make sure this is still working. If you have an internet connection try faxzero.com this may also offer a solution also. If you have E-mail you could use it as an alternative to the fax machine. You can get print to PDF software to printout a file copy then just attach it to an e-mail.

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make sure that youre using a regular line not dsl or voip line make sure youve connected it to the right port it should be line 1 connect the printer direct to the phoneline check settings "rings to answer" must be set to 3 ring you should have distinctive ring it must be set to all rings check fax speed it must medium then run a fax test all of these are under fax setting on your printer send fax tp 1800-hpfaxme,if recived a reply your good to go...otherwise call hp support...

Mar 30, 2011 | HP PSC 2410 All-In-One InkJet Printer

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Hi Everybody, My 6322DN says "printing...", you


First ckeck the line of the telephone,put another printer and see if you recive the fax on other printer.If you not recive fax possible fax board may be faulty.

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Do you have to hook the phone wire up to the modem to send faxes on a workforce610?


Yes you do have to have the phone line conected to the workforce to send or recive a fax.

You can get the manual on the link below if you need it.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Doc&oid=130786&prodoid=63084540&category=Products


Good Luck and please rate 4 thumbs up for the free answer

Sep 02, 2010 | Epson WorkForce 600 All-In-One InkJet...

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Peoplel are sending me very imp. faxes and idk how to recive it..


If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.

You must have this connected to a phone line for it to receive a fax.
Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!

Basically what is happening:
You turn on the Printer/Fax machine it sits idle waiting for a phone call.
Someone now sends you a fax using your phone number.
YOUR printer/fax machine is sitting there listening for the phone to ring.
Lets say you have your printer/fax machine setup to answer after 5 rings.
After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.

It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail.
If you do this, you will hear an awful squeal and a serious of tones.
You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.

Short answer:
Two fax modems are talking to each other over your phone line to transmit data.

Good luck!
and hope this is helpful.

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I am not reciving faxes, the line rings, the screen says connecting but nothing happens, the sender continues to hear repeated ringing ???


Do you have the cable that goes from the back of the fax machine to the phone line plugged into the correct port at the back?

Most devices that have phone connectivity typically have 2 ports on them a line and a phone port - the cable needs to be plugged into the line port to operate correctly - try putting the cable into the other port on the back of the MFD

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Prenter not reciveing fax


check the fax machine may be it store them in the memory, check the fax machine settings

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I cant recive a fax the phone ring but nothing comes out wat should i do


Is this on your computer? If so make sure your fax software is set to recieve incomming faxes on that modem port.

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nthemba- all the error codes you see indicates phone line condition or error at reciving fax's end. For more details you can refer to

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&lc=en&dlc=en&cc=us&product=79477&rule=17804&lang=en

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