Filter basket retains water

it sounds like a restriction in the perk tubes have you cleaned I mean deep clean the unit??? It should be as any auto coffe maker should be clean deeply every three to six Months depending on how much you use it. How you do this is take 1/2 viniger in pot and fill to capacity.. Dump this into the unit and brew it through. Then ite recommended to rinse them by brewing three to 4 times with clkean water. now if this dosent work its probably behound feasability to repair

I had the same problem, I found out that when I was using the grinding machines in the stores, I would change the setting to expresso or fine. Try using other setting that should solve your problem.
Sharon G

If your Saeco is backing up and no water is coming through, the following may help you fix the problem:
If you have ever taken off the two screws at the top of the brew group that hold the water exit coupling, make sure you placed the spring back in correctly with the CHECK BALL in the right place. I put the check ball in and the fat part of the spring down first and it clogged the "exitway" for the coffee. I think the spring should be the other way, with the ball contained in the spring. However, I just removed the ball altogether, because I cant remember. Anyway, hope this helps...I just wasted an entire morning.