Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Faxing out I always get a "No answer" when I fax out, even when I am certain the receiving # is on & receiving.

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  • James John Sep 09, 2008

    Lalit, Thanks for your help.There is no Advance fax setup in the options after pressing Menu on my hp 7310. Suggestions?
    tj102143


  • James John Sep 09, 2008

    I have done all the above w/ all possible combinations of Error correction mode and Automatic reduction off & on still w/ no results.I greatly appreciate your help, any further suggestions??

    tj102143


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Hi,

Press Menu button on the machine and than go to Advance fax setup and after than make the below mentioned chnaged

Error Correction Mode (ECM = Off
Automatic reduction = On

Regards,
Lalit

Posted on Sep 09, 2008

  • Lalit Rajput Sep 09, 2008

    Hi


    1. Press Setup .
    2. Press the Down arrow ( ) repeatedly until Advanced Fax Setup displays.
    3. Press OK .
    4. Press the Down arrow ( ) until Error Correction Mode displays.

    5. Press OK .
    6. Press the Right arrow ( > ) until either OFF or ON displays.
    7. Press OK .
    8. Send another fax to verify that the ECM is enabled or disabled.

    Regards,

    Lalit

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1 Answer

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The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems.
In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation.
We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.

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To test the fax setup from the product control panel, follow these steps.
  1. Press the power button (c01658021.gif ) to turn off the HP fax product.
  2. Wait 20 seconds and then press the power button (c01658021.gif ) to turn on the HP fax product.
  3. Connect one end of a two-wire telephone cord to the telephone jack and connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product. Figure 1: Two-wire telephone cord c01501963.gif Figure 2: Connect the telephone cord to the 1-Line port c01664685.gif 1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
  4. Make sure that there is plain white paper in the input tray.
  5. Press the Setup button (c01371950.gif ) on the product control panel.
  6. Press the down arrow (c01664686.gif ) to select Tools , and then press OK .
  7. On the Tools menu, press the down arrow (c01664686.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
  8. Review the report.
    • If the test lists faxing issues and solutions, the fax test failed. Follow the steps on the printout to troubleshoot the issue. This report is specific to your product and faxing environment, so use the solutions on the report to resolve the listed faxing issues. Repeat the fax test after fixing the listed faxing issues to make sure the test passes. If the HP fax product still cannot receive a fax, go to "Solution two: Make sure that the Auto Answer feature is turned on."
    • If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.

NOTE: Click here (c00261105) (in English) for more information on interpreting the fax diagnostic test page. Solution two: Make sure that the Auto Answer feature is turned on The Auto Answer feature must be turned on for the HP fax product to receive faxes automatically. Turn on Auto Answer using these steps.
  1. Press the Setup button (c01371950.gif ) on the product control panel.
  2. Press the down arrow (c01664686.gif ) to select Basic Fax Setup , and then press OK .
  3. On the Basic Fax Setup menu, press the down arrow (c01664686.gif ) to select Auto Answer , and then press OK .
  4. Press the down arrow (c01664686.gif ) to select ON , and then press OK .
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Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
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Please remember to rate all users who assist you for free :)

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It's a tone sent from the sending fax machine to the receiving machine to make it answer and receive the incoming transmition.
It's not a unique ring.
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You might find an answer here:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000300/000001/faq000301_020.html?reg=us&c=us&lang=en&prod=mfc5460cn_all

Its quite difficult to give a qualified answer when so many different telephone companies and techniques are avaiable.

Plz search the mentioned faq for further instructions.
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