Question about SanDisk Open Box 1GB Cruzer Mini High-Speed USB 2.0 portable flash drive (SDCZ21024A10OB) Hard Drive

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Flash Drive Thank you for your very useful comments. I am grateful. However my problem is not yet solved so I will seek you help again. My OS is XP Home on my PC and Vista Premium on my laptop. I have reloaded the documents on to the flash drive using the drag and drop mwthod described by you but it will still not be accepted by my laptop. I notice however that when I open the flash drive contents using 'My Computer' each of the three items I have loaded are described as 'shortcut' and only 5 or 600 bytes. When I drag and drop into 'My Documents' and then try to open the document I still get the messge 'file not found' I hope this gives you some more clues ! Thank you again for your help.

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  • Penuwch Sep 11, 2008

    Thankyou Smartsove. I am now able to transfer documents to my laptop thanks to you.



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Hi there, Penuwch. I appologize for the delay in responding to you. Just so you will know, (as FixYa can be a little hard to navigate until you become accustomed to it) when you have further information or comments to post like this, if you will post them as comments on the original post, I will be notified by email that I have a message. I should then be able to get back to you much more quickly, and hopefully help you to reach a resolution more rapidly! But I am glad to hear back from you, and am happy to be able to continue to assist, as I did a good bit of research when you submitted your original issue.

The information you have given me is very helpful. I think we are still having a little difficulty getting the files onto the drive successfully. Either that, or the drives are not compatible with Vista. Though I spent about 45 minutes on the Attache when responding to the first inquiry, I was unable to determine if there was an actual compatibility issue. Therefore, I had proceeded with the assumption that the flash drive should work on both XP and Vista. Update with your new feedback: Now that I have spent another hour searching PNY support, reading documents, etc., it appears that the drive should have no issues with Vista. We may need to address a driver, but if that were an issue, it should have already shown as a problem.

Now that I know a little more about your equipment, let's try starting over, OK? The way that the items are described as shortcuts suggests that perhaps the instructions I gave you the first time weren't clear enough to help you make good copies. I will explain shortcuts before I finish this.

Please plug the flash drive into a USB port on your XP PC. When you do so, after a moment (probably right after the system makes a sound to indicate it "sees" new equipment has been attached) a window should open. It will be titled something like "Removable Disk (G:)" - but the "G" will be whatever letter is the next available for your system to assign to it as a system drive. It will probably be an E if you do not have any other drives attached to your system, or network drives assigned.

Within this window, you will see basically three "sections". At the top, there will be some language about Windows performing the same action each time the device is connected, followed by "What do you want Windows to do?" The middle section is a box that includes a number of choices, with a scroll bar on the right. Scroll down until you see "Open folder to view files using Windows Explorer", and highlight that option by clicking on it just once. Then the bottom section, beneath the box we just scrolled through has a checkbox to "Always do the selected action." Make sure this is not checked, so that you will always retain your choices when you attach the device to your machine. (If it is checked, click on it to uncheck it.) So now, you should see the "Open folder..." option we chose highlighted, and the checkbox empty. This is just what we want, so click the OK button at the very bottom, and a Windows Explorer window will open. [This looks and functions very much like a "My Computer" window at this point, and the two types are really interchangeable for our purposes...]

Now, within that Explorer window, you should see the contents of your flash drive (Attache), which should be the three shortcuts you created earlier. This assumes that you have no other files on the drive. If you do, they will be listed as well. At any rate, a shortcut is a basically like a cross-reference for your computer. So, for instance, say that a file is saved with its long path in one location, for example, beginning with "C:\..." and concluding with"My Documents\My Folder\My File.wps". Then later you are working on some other files in a different folder, and you don't want to create two copies of the same file, but you want to be able to access it quickly without having to remember the big long path and go through all the steps to locate it. You would then create a shortcut in the new folder to that file, and the shortcut remembers all the details of the file's location, so that when you double click on the shortcut from that new location the file opens. (Let's say you are now working on new files in a folder named "Your Folder". Your shortcut refers back to the original file, located in "My Folder", so that you only have to have one copy of the file, and you can access it quickly.)

**This post grew too long for FixYa to allow as one comment. Please continue on to the next comment.**

Posted on Sep 10, 2008

  • Cheryl Whalen Sep 10, 2008

    I hope that makes sense to you, as it is the reason it appears the files do not open when you attach the flash drive to the laptop. They are not actually the files, they are shortcuts (or cross-references) to the files, and the locations they have saved do not exist on your new machine.

    Now, let's delete those shortcuts so we are starting off clean and without confusion. Highlight each file name by clicking on it once and hit the delete key. You will probably be asked if you are sure you want to send it to the Recycle Bin. Say Yes (or OK). You should now have a clean window. Leave it open where it is, and we will open a second window.

    Click on the Start button, and then click on My Computer. This will open a My Computer window which lists the drives on your machine. You will see, in the sidebar at the left, a link to My Documents. Click that and make sure you see your files with the proper file sizes. Now it is easiest if you arrange the two windows side by side, or in some manner that allows you to see both at the same time. Let's copy one file at a time to be sure it's right, if that's OK, and once you are more familiar with it, you could highlight numerous files if you choose and copy or move them all at once.

    So, for now we will right-click on the first file (I'll call it File 1) in the XP My Documents window. When you right-click, a list of choices will appear and within those choices you will see Copy. Click (left-click) on Copy. Then move your mouse to where you are hovering over your flash drive Explorer window. Right click anywhere in the blank space, and select (click on) Paste. File 1 will then be listed with all the same properties as it displays in your XP PC My Computer window. It is an exact copy - same size, etc. Do the same for all the files you want to copy to your laptop.

    Once you have all three files displayed properly in your flash drive's Explorer window, close that window (click the red X in the right-hand top corner). Then, wait a minute or so, and release the flash drive from the machine. This is done with the "Safely Remove Hardware" icon in your system tray. It is an icon that looks like a little drive with a green arrow above it. If you click that, it will list the removeable devices currently attached to your machine. Choose the Attache by clicking it, and after a moment, the system should come up with a window that indicates it is safe to remove the hardware. If you receive a window with an error message stating that the drive can not be released because it is still busy, say OK, wait a minute and try again. Sometimes it may take several tries. However, though many people skip this step, it prevent damage to your drive and potentially corrupted data.

    As this post has grown quite long, I am going to stop here for now. I hope that we are successful to this point. If you will let me know how it has gone, by posting a comment back on this post, I will be notified by email and will respond as quickly as possible. I fully expect that when we next communicate, we will be able to move your files off the flash drive onto your laptop and you will be a complete success! Thank you, and I look forward to hearing back.

  • Cheryl Whalen Sep 11, 2008

    Fabulous!! I am very glad I was able to help you. Please don't hesitate to let me know if you need help in the future. I know how frustrating some of these things can be - especially when you are dealing with new equipment and new software. It was great helping you - congratulations!




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