Question about Cisco 7912G IP Phone

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"Edit" softkey is not working, Can't enter NTP or TFTP on Cisco 7912 phone

I can make and take calls on my phone and when I used to do " **# " I could enter the 1234 default password to unlock the Padlock Icon and get into "Network Settings" and "SIP Configuration" on the IP phone. I never got around to resetting to a unique password. Now when I do " **# " it does not ask for a password and also when trying to enter a TFTP Server, NTP Server or other info, I have no option to do so as the "Edit" softkey is not there.

I also went into the phone via HTTP and while I could enter the info there, the phone would not save it. I tried erased the config to start over and still would not let me enter the 1234 password or create a unique password.

Has anyone ever encountered this problem before? How was it fixed? Thanks in advance for any replies.

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I would try logging into your CCME and deleting that phone from the user list. That way, it will have to contact your server and redownload all the necessary files. If that doesn't work, I would try using the factory reset code which would completely reset it. Both of these require that your server is up and running properly.

Posted on May 18, 2009

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