Use the lcd screen menu on the L7590. chose either basic or advanced setup. i forget which oine. it will ask if you want a receipt afer ech transmission. toggle the arrow button to yes. then press the "OK" button.
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This error indicates that the receiving machine (receiver) cannot receive the fax you just sent. The reasons might be unexpected shutdown of the machine (Receiver's machine) just before it completely received [or partially printed] the file you had sent or power failure during the process.
Another reason is, when we send color fax from Hp machine to another Machine (non-hp), this happens due to incompatibility issue.
1. Restart both the machine after deleting the recently sent/received fax.
2. Send black and white only, not color.
3. Try again after the phone line seems not much busy which means when there's better transmission capability.
If you got a satisfactory solution to the fax receipt issue, I would surely appreciate your sharing it with me. I don't think that any HP all-in-ones will give you a receipt from the recipient. I need this too. Maybe I will reinstall Win Fax
Review the information below to determine why faxes cannot be sent or received.
Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting.
Faxes cannot be received but they can be sent
Review the information below to determine why faxes are not being received.
Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager.
These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
You should have a "setup" button. Press that and go to "fax" set up. You can select your options from there. Your options should include the ability to receive a receipt for all transmissions, or none, or just for failed transmissions.
Also, you mentioned you "inherited" the machine. I'd suggest going to hp's website to update the software/drivers. The site is www.hp.com.