Question about Black & Decker Food Processors

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Food Processor I am the manager of a group home for disabled adults. We bought a B & D Food Processor "Power Pro II about 3 months ago. I am required to send the receipts to our fiscal office, which I did (not thinking I would need a copy). We were using the food processor last week and all of a sudden we smelled smoke. Something in it started burning. So we unplugged it and won't use it again. Is there any way, I can get a new one even though I dont have the receipt.? (Prior to this the plastic 10 cup container broke (a piece broke off of the top portion) but it wasnt so bad that we were going to replace it.....I thought B & D was an outstanding company but this makes me question it. Can you help me? Thank you, Carolyn Anderson Manager for a group home for: Aspire of WNY (formerly United Cerebral Palsy)

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  • cjanders Sep 10, 2008

    This problem can't be fixed. It started burning. We would like a new one if possible or a coupon for money off on another one since we have only had it a short time.

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You need to buy something like a Magimix, these have induction motors and a lot less problems look at http://www.magimix-spares.co.uk/which_processor.asp for more information , if you buy something like a magimix you get a 12 year motor guarantee and 3 years on parts.

Posted on Sep 13, 2008

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The manual for the Power Pro II food processor is available here: http://useandcaremanuals.com/pdf/FP1510,FP1550S,FP1560872.pdf .

I hope this helps.

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Remove the work bowl from the base of the food processor, and separate the bowl, lid, and pusher sleeve.
Plug the base into the wall outlet, turn the food processor ON, and then use a pen to press in the dark grey or black button on top of the base of the food processor - if you hear some kind of noise, then your motor is still good.
Put the work bowl on first, with the handle facing the front of the food processor.
Put the lid on, with the hollow feed tube facing the back of the processor.
Put the pusher sleeve in the lid, with the sliding lock switch facing the front of the processor.
Your processor should now turn on.

If your food processor still does not turn on, call Cuisinart and see if you are eligible for an in-warranty repair - it has a 3-year warranty.

Good luck!

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