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I also have a cavs machine.......when it does this I open the cassette and reinsert, it usually loads....another idea, open the machine, access the laser, you may have to remove a cover over the laser, and clean it.....also, some models have a software glitch.....so when it does this....shut the power off w the remote.....wait a few seconds, power it back up....and let it load the disc......question, does it do this w all discs?
This maybe due to a disk misread, clean youe lens and retry. If this does not help you may have a problem where the system is unaware of the disks it shouldbe able to paly this is a hard memory issue. Try cleaning the lens first.