Question about Sony Cyber-Shot DSC-S90 Digital Camera

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SONY i dropped my sony cyber-shot camera and the lense got pused in. everytime i turn it on all it is is a black screen that says "access". it makes werid noises and then after 10 minutes it says "turn the power off then on again" and i keep doing that but nothing happens.

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The lens element is damaged internally and needs to be replaced as an entire unit. The camera runs through a "self check" each time it is powered up and it is detecting an error in the lens. Ship this unit to Sony in Laredo, TX. The warranty may not apply if they see there is impact damage to the lens. The flat rate repair charge will not apply here either due to physical damage to the lens element. be sure to request an estimate before the work is performed. Hope this helps you, we see this problem all the time with digital cameras that have lenses which extend during operation. Joe Weibel Custom Electronics (

Posted on Feb 13, 2007

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From sony support site "The error TURN THE POWER OFF AND ON AGAIN will be displayed if the lens assembly is not operating correctly. Ensure fresh batteries are installed or make sure they are fully charged and then try turning the camera off and then back on. NOTE: If the error message still occurs, service may be required." I think you can pass on checking the battery. obviously your lens mechanism is somewhat busted, and you'll have to get it repaired. I'm sorry theres nothing I can tell you which is DIY. Use your warranty if valid. Good luck

Posted on Mar 20, 2006

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Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

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Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

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I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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