I can send faxes, I even set on Fax Only, but I cannot receive faxes even if I am calling, I am hearing the fax signal but the fax cannot be received therefore I need to reset the fax. How cand I do the master reset?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I have an MX870 with the same problem - fax picks up during a voice call
and I can no longer hear the caller. As with everyone else, the
problem is intermittent and not replicable. I have tried tel priority
mode and fax priority mode (from the phone/paper submenu under physical
Fax button) and all the various RX receive setting under Fax Settings
submenu of the physical Settings button.
But I have a new possible solution. I only use the fax for outgoing -- for some time now I have been using K7.net
for incoming faxes which delivers faxes to my email. That way I have a
dedicated fax number, never miss an incoming fax while on the phone,
and I have all faxes in electronic form as well.
So, my new idea was to set the MX870 to DRPD (distinctive ring pattern)
receive mode (from the phone/paper submenu under physical Fax button).
Since my phone service through Xfinity/Comcast does not offer DRPD, I am
hoping that the MX870 will NEVER pick up a fax.
I will keep you posted as to whether this works.
Plug in the RJ-11 cable at the phone jack and the MX340. Press the Fax button and then the Menu button to get the Fax Settings menu. Press the left/right arrows to highlight Fax Receive Mode. Then press OK. Select Telephone Priority Mode (you will always pick up the handset and then put it down if the call is a fax. If an answering machine is connected the Fax will be automatically answered), Fax Priority Mode (the fax will be automatically received. If you hear the machine's ringtone, pick up the handset and press Stop to answer the call.), Fax only or DRPD (distinctive ring - available extra from your telephone company). Press OK to save the setting. If you choose DRPD, you will need to teach the distinctive ring by calling the MX340 after setting the machine to listen to the ring. (See the manual.) To fax out, press Fax, put your item to fax face up in the ADF and then dial the fax number of your receipient.
You have explained your question with very good detail
Press the colour button, then hang up.
Most faxes are capable of transmitting colour faxes, and you should press the colour because even if the sender sends a B&W Fax, it will Automatically receive it in B&W. If they send a colour fax and you hit the B&W Button, it will only receive in B&W.
I hope this helps, if so please rate this answer below
Thank You for supporting the FixYa Community
To Send Fax: 1. Place the documents facing down in the flatbed scanner glass or insert in the ADF unit with the documents facing up. 2. Press the Fax button 3. Key in the number of the receiver then press the black or color START button. 4. Listen to the dial tone and see in the lcd display the message "transmitted" to confirm that the documnets have been sent. Using the phone is attached to your printer (documents is already load to the printer) 1. Call the number of the receiver. 2. Ask for a fax tone. 3. Once you heard the fax tone, press the Black or Color Start button
To Receive Fax (Set up first the number of calls before automatic giving fax tone to caller) 1. When someone is trying to send a fax to you, don't answer the ring on the phone, let the printer give the fax tone. To receive the fax on the printer with the user's help. 1. When someone is calling, just press the Black or Color Start button. To receive fax when you answer a phone 1. While the phone is lift up, press the Black or Color Start button to receive the fax.
Hope that information will guide you. You can thank me by just rating this help. Thank you for using Fixya.
Make sure that the telephone line from the wall is plugged into "LINE" and not "PHONE" on the fax machine. You might also call the fax number from a different phone to see if you can hear the fax tones.
Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
Press the right or left arrow button to select [Receive mode set], then press <OK>.
Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.
FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls. DRPD: When you have subscribed to a DRPD service with your telephone company.
Press <Stop/Reset> repeatedly to return to fax standby mode.
When sending a double-sided document, set the document on the Platen
Glass. You cannot scan double-sided documents from the ADF.
Sending from the ADF
Adjust the settings for your document as necessary.
Dial the recipient's number using the numeric keys or speed dialing.
Press <Color> for color sending, or <Black> for black & white sending.
When the document was loaded on the Platen Glass:
When the following message is displayed, load the next page on the Platen Glass.
If you have only one sheet to scan, press <OK>..
Press <Color> to send in color, or <Black> to send in black and white.
IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
Repeat steps 5a and 5b to scan in all pages of the document.
When the document was loaded in the ADF:
The machine starts sending automatically after the document is scanned in.
Note: Color sending is available only when the recipient's fax machine supports color faxing.
To cancel sending before sending a fax, press <Stop/Reset>.
To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
the document remains in the ADF after pressing <Stop/Reset>
during sending a fax, press <OK>. The remaining document is
automatically fed out.
Sending From Your Machine (Manual Sending)
manual sending when you want to talk to the recipient before sending a
document, or if the recipient does not have a fax machine that can
receive automatically. Caution:
With manual sending, you cannot use the Platen Glass to send documents.
You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
Connect a telephone to your machine if you want to talk to the recipient before sending a document
Load the document in the ADF.
Sending from the ADF
Adjust the settings for your document as necessary.
You can lift the handset if one is connected to the machine.
Dial the recipient's number using the numeric keys or coded speed dialing.
Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the recipient's voice, go to step 9.)
Ask the recipient to set recipient's fax machine to receive faxes.
you hear a high-pitched signal, press <Color> for color sending,
or <Black> for black & white sending. Then hang up the