Question about Creative Labs Zen Micro MP3 Player

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Headphone jack Is there a way to fix a loose head phone jack on your own? When I the connection earphone piece moves I lose sound and have to push the jack back to one side to get back full sound. I don't have a warranty as I bought it from creative refurbished and they only have a 30 day warranty for that and its way past expired. They are charging 90 dollars to fix it if I send it to them. I might as well buy a whole new MP3 player for 50 bucks more. Are there any other authorized repair dealers I can search for? Where can I look? I live near the washington DC area and live in zip 22201. If nothing in the area, i'd send it out for repair if I can find someone to fix for less. Furthermore after doing some searches, it seems this is a common problem with the zen micro but also amongst many mp3 and other audio players so should be simple to fix, not worth 90 dollars. Please help.

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  • Anonymous Nov 10, 2007

    How do I open the case to the player?

  • Anonymous Nov 30, 2007

    I have the exact same problem. I have to like stretch the headphone cord left and right to get full sound from my headphones. If I dont only the right side works. its really annoying.

    I will try and follow these steps when I get back home.

  • keezo Dec 07, 2007

    I have the same problem

  • Anonymous Dec 10, 2007

    Having same problem with my dell dj.  Loads of fun driving+keeping full sound (im plugged into a cassete tape deal). I think its gonna end up on the road. 

    special thanks to dell and thier awesome customer support team....

  • Guest0111 Dec 17, 2007

    I inserted the aluminum foil in my headphone slot. I got the Samsung YP-K5

    It almost got stuck but I finnaly got it out

    Anyone knows how to put the aluminum foil in right?

  • Anonymous Jan 28, 2008

    I have a Creative Zen Micro too, and having exactly the same problem. Mine is 2 years old, and not under warranty. I was thinking it would be easy enough to fix if only I could find out how to take the headphone jack out without destroying the rest of the player, which is fully functional... does anyone know how to do this? I am thinking the little metal pieces are just bent and can be bent back.

  • jterra Feb 14, 2008

    I have the same problem with my Zen Micro, the headphone jack seems to have a dry joint. If I could get the unit opned I could probably fix the think.

    Any ideas how to open the unit.

    THanks John

  • Anonymous Mar 29, 2008

    how to take apart the head phone jack

  • Anonymous Jun 16, 2008

    wish me luck - I have unit apart and found the offending solder joint - now I need a tiny soldering iron! my unit is 2 + years old and has been annoying ne for a year - It was fix it or replaceit time!

    I removed the batteryand the protective cowl over the switch/connection area on the top must be removed - it reveals screws that must be removed to completely remove the shell then release the clips on either side and slide the metal protective plate down -

    There is a shield over the jack that had to be removed - now I'm ready to fix the joint.

  • Brainy142 Nov 02, 2008

    I had same problem Fixed it by putting some foil on headphone plug (it went and stuck to bottem but, still worked

  • Anonymous Dec 04, 2008

    My sound crackles and then it goes away and really makes me angry lol.



23 Answers

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I tried inserting the aluminum foil to my mp3 player which is the Samsung YP-K5.

It worked very good until like a month passed.

And the foil was stuck in the slot for a while. I had a hard time getting it out.

How are you supposed to insert the aluminum foil?

Posted on Dec 17, 2007

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For my mp3 player I just took a simple peice of aluminum foil and wrapped it around my headphone piece. I shoved it in the mp3 player slot and it worked perfectly.

Posted on Dec 03, 2007

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OK, same headphone jack problem here and a bunch of people have the same problem. It got so annoying that I decided to risk the consequences and rip this baby apart. Sure enough one of the jack legs had a cold solder joint (the solder had not completely reflowed over the pin). I could press on the edge and see the pin lift away from the PCB pad. Looks like the others were touched up by hand because the pins were completely covered but the pin for the left side had been left as is. It is also the hardest to get at (because the SD cage is right next to it) so I'm wondering if they got sloppy and have a major quality problem with these. It's an easy problem to fix if you have a fine point soldering iron (big IF). A few tips: 1) Once you have the 4 inner and 4 outer screws off you have to carefully pry off the front cover, so be careful here 2) you then have to gently get the PCB out by carefully taking out the connector side first 3) there may be a riser card you have to take off to access the culprit jack pin, it is attached with some doubled sided sticky foam. Hope this helps.

Posted on Nov 18, 2007

  • ShawnM Nov 18, 2007

    Sorry, this is a solution specifically for the Sansa e200 MP3 player. Is is not a general fix.


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You may be able to put a little epoxy on the edge of it with a toothpic to help it stabilize it. At least till you can get it repaired by a professional. If you are going to solder the connection yourself, use a good grounded 15 watt soldering iron and a sponge to clean the iron tip,.

Posted on Mar 07, 2007

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I have completely taken-apart/put-together this mp3 player(c240) six times. Just cause i was bored, and bout a yr later the left ear bud quit workin, and my battery refuses to charge, so now ive got a USB powered, loud as h*l, flash drive for my computer. hey, it works man!!!

Posted on Aug 19, 2009

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I was having the same problem, turned out to be a broken solder joint, two infact, between the headphone jack and the 2.0 port. I ripped it open, not supprisingly the warranty sticker was broken from natural wear. Anyway, it was pretty easy to open. Slide the metal backing down, press out. There is a main box with the touch pag, screen etc, then a small chip holdthing the on/off switch, headphone jack and 2.0 jack. There is a small metal case around the two jacks. At the top of it there are two tiny screws holding it to the plastic housing. I jsut ripped them throug the housing because I could not get to them any other way. Anyway, on the small chip the metal housing has two screws, take those off. There are four contact solder joints. On mine, by moving the headphone jack I could see the two next to the 2.0 port were lifting off. One is kind of hard to get to and can be a pain if you dont have a decent soldering iron, but relatively a simple fix. Case fit a little wierd and was loose after I put it back together because I ripped out the two top screws and removed them completely but it works 100%.

Posted on Jun 06, 2006

I have a samsung yp-p2jcb and my technique was to use tape. I am 14 and not the greatest with that stuff but tape WORKS! i simply took some electrical tape and taped the headphone plug to the mp3 player and inserted a piece of paper into the side after opening it. this has happened to all my mp3 players so this technique works, and if it goes messed up just replace the tape, or squeeze the shell together and it works again. try it. im gonna try your tinfoil technique tho, it sounds logical. mine was like redneck style.

Posted on Oct 23, 2008

Aluminium Foil ftw ;)

Posted on Aug 04, 2008

Guerilla Technology Repairing!

Its like the paradox that manufacturers could - and had made light bulbs that lasted forever, but that creates a problem for the manufacturer in that once you bought the product you never need replace it. In this case MP3 players etc are deliberately designed to 'wear out' physically, they test headphone sockets to destruction and rather than making a sturdy connection that could last forever they deliberately build in weak points that over a period of time and fatigue wear out thus making your product redundant. It is usually a simple DIY repair job - if you can be bothered, but the manufacturers are sure that by the time your product physically fails you are probably going to be hankering after the latest 'new' thing. Its not like the old days when they made stuff to last. I have heard that apparently some of the original electric light bulbs that were produced in the late 19th century are still going strong! If you aren’t bothered about having the latest MP3 player with 1,000,000 gigabytes of memory then why not try and bodge your dodgy headphone socket? You have nothing to lose as if you don’t fix it then you are only going to have to buy another one anyway. The likes of Apple, Sony, Nokia etc aren’t going to lose sleep over the occasional guerilla repair artist as the rampant consumerism they thrive on isn’t going to grind to a halt because of it. There comes a point though where you do eventually have to upgrade, I mean the thought of a steam powered laptop defeats the purpose of portability. We still have to be grateful for some aspects of new technology. Just don’t forget that some solutions are timeless, i.e. you are better off going out and meeting people in the real world that living in some cyberspace dystopia where the importance of face to face communication has been forgotten.

Posted on Mar 12, 2008

With the Zen Micro it is a well known problem and a design flaw but they don't see it that way, greedy like the other manuf's.. I repaired one, you have to prise out the plastic panel where the sockets are and remove screws there (or you'll snap something off) (there may be more under the battery or a sliding bit of metal if I remember, but it was a very very fiddly job to re-solder with hardly any room around the socket, and I was using a binocular microscope (really!) Maybe it is worth the $90.. Al though a new one is c.150.. these things are considered disposable, in the end, like it or not

Posted on Mar 07, 2008

I opened it to take a look. The phone jack is buried inside and I could not get to it. So I would have to break the case to get to it for repair. I don't think there is other way to fix it, even if you take it to a store.

Posted on Jan 31, 2008


I own one and have this same problem. I took it apart and found the problem. I examined the circuit board that has the headphone connector and it is soldered down at three points. I accidentally broke it when pulling out the circuit board. If this isn't loose at all, then the solder connection should be fine. What my problem was was in the actual plastic headphone piece. There are prong like extensions that are the contact point to your headphone. After a lot of use, they are pushed back towards the walls, and it is hard to have both contacts touching the headphone plug.

The easiest way to fix is to bend the contacts back towards to center. If you take a light and look into the headphone jack, you can see these prongs. Just bend them slightly with feel and they will be easier to contact for your plug. Problem solved!

Worked for me! I just had to repair my broken piece, which none of you should have unless you took the thing apart too stupidly.

Hope this helps!

Posted on Jan 06, 2008

#7: That's the CMOS battery, it keeps the memory of your BIOS settings, including system time. just stick in back in and enter setup when you boot (F2 or del) and set up your BIOS again, and use windows to sync the time again. As for reccommendations, if it's the left speaker, use a pin to push a piece of tinfoil about 3mm by 9mm, folded twice into a square, and in as far back as possible. if it's the right speaker, get some fine needle nose pliers, and pull inward the two bumps just inside the jack.

Posted on Aug 14, 2007

There's a guy that fixes them for about $45 He's the best....honest, ships quickly, stays in contact with you and his feedback is amazing....check him out it's work saving your can contact him at

Posted on Aug 02, 2007

Use the line out jack rather than the headphone jack.

Posted on Jun 02, 2007

Same prob, went to fix ended up with another problem. The contact for the headpone jack was lose on 2 of the 4 contacts beside the usb port. Simple enough, bigger problem was that when I opened the case a little "watch battery" looking component which wasnt even soldered to the circut board on the back of the touch screen behind the "back" button arrow key came off. The frigging company had it sticked there with that black gook and not actually secured properly with solder. Now there is a circuit broken and I dont know what the consequences of this will be. Anyone know what this "watch battery" looking component thing is for and how it will affect the function of the unit?

Posted on May 13, 2007

May be one of the surface mount components close to the jack. One end may be badly soldered. Try poking around with a cocktail stick with the back off.(mind the display connector, about 100 volts - enough to make you twitch!) Less than 5 minutes to re-do, but you will have to remove the seal on the back to gain access. Quite a bit of sticky tape is used so pull it apart with care.

Posted on Apr 07, 2007

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Yo i had the same prob i fixed it my self its easy open it up and go under the battery then you can touch up the soderin job to the headphone jack or use a small piece of folded paper that will hold the connector in place if you put in you headphones you will be able to see wich connector is loose

Posted on Mar 30, 2007

I tried it by inserting a small piece of aluminum foil, although you'll have to do it very technical. change the aluminum foil every month or so. it wear outs. also, don't short curcuit it. i've done this with my ipod shuffle. it works ok. not bad. i'm a kid who's just 13 and this is how smart i am!

Posted on Mar 10, 2007

It only cost 62.00 new why would you pay to fix it? We are having the same problem :(

Posted on Mar 06, 2007

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My sound crackles and then it goes away

Posted on Nov 08, 2010

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Had the same problem with my mp3 you have to dismantle it to fix the head phone jack I am about to replace my head phone jack this weekend .

Posted on Feb 17, 2008

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It sounds like a very simple repair if you can find a repair shop that wants to take it apart. It sounds like the solder connection is simply loose. Now in extreme cases the printed cuircut board will break off the landing for the trace wire if you keep foolin with it. So get it to the local guy asap before its not worth it. Good luck

Posted on Mar 28, 2006

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Posted on Jan 02, 2017

  • 146 Answers

SOURCE: Creative ZEN - Display is NOT working, but audio working fine.

I had the same issue with my older Zen Xtra 30GB. I contacted Creative and they wanted 125 USD to repair it, but I had only had it about a year, and I paid 200 USD for it. The warranty on Creative products is only 90 days. I love their stuff but their support and repair policy is horrible. I shut it off and left it alone for a couple weeks, and the display started working again. It developed a charging issue though and even after replacing the battery it never worked right again. Try leaving it turned off for a few days or so. If it doesn't cone back, I would suggest looking into a new player. They are not worth fixing at the price Creative wants. iPod nano 8GB players are down to 169 dollars now, and as they are the standard now, there are more accessories available for them. The warranty is also a LOT longer.

I switched and I could not be happier.


Posted on Dec 27, 2008

  • 1 Answer

SOURCE: My Creative Zen 4GB MP3 Player is just not turning On

I had the exact same issue and this is how i fixed it.
go to the zen website and download the latest drivers.

  1. Turn off your player.
  2. Disconnect your player from your computer.
  3. Press and hold the Play/Pause button. Continue to hold the button while you perform steps 4 and 5. If you accidentally release the button, start the procedure again.
  4. Gently push a straightened paper clip into the Reset hole.
  5. Slide the On/Off switch towards the USB port and hold until the display lights up. The Recovery Mode screen appears with four options: Clean Up, Format All, Reload Firmware, and Reboot.
  6. Select Reload Firmware, followed by Yes.
  7. Connect your player to your computer.
  8. Double-click the downloaded file and follow the instructions on the screen.

Posted on Jan 27, 2010

  • 3 Answers

SOURCE: How to charge my creative zen mp3 player

Just connect your Zen onto your PC (NOT LAP TOP) on a USB.
If does not start charging (you´ll see arrow and pause/ play buttons flashing slowly) then you need to RESET your ZEN.
How to reset: You´ll find a tiny little hole by on/off button on the side. With ZEN connected to the PC USB or onto wall charger try turning ZEN on, it doesen´t matter if it turns on or not. Then insert a sowing pin or office paper clip end in this reset hole for a few seconds and release. Give it a couple of seconds and see the lights go off onto charging mode. LEAVE IT CHARGING for 24 hours. Make sure your PC will NOT turn itself on safe mode or hibernates in this period, it has to be ON for charging, at all times.
This is it.
Louise Passalacqua.

Posted on Apr 23, 2010

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