Question about Dell W4200 42 in. HD-Ready Plasma Television
The screen is completely black and there is no sound from any source including satellite, DVD or computer The red light on/off indicator is working and the light turns blue when turned on, as it should, but nothing else happens. I have tried re-booting several times with no results. I have tried the trouble shooting tips in the manual with no results. It seems that the problem is electrical as in a short or disconnected wire between the off/on switch and the rest of the set (but I have no technical knowledge)
This can be the power supply, or the main display driver board, or the main display itself. These are normally serviced at the modular level. You will have to get in touch with the Dell rep to have it serviced. You should try connecting a video source like your DVD directly to the set, and with different cables, just to rule out a problem on the way from the source to the set. If it comes to buying a new set, I would suggest you to get an extended warranty(longest possible). These sets can be dramatically expensive to service if there is no service agreement. Hope it works out on the cheap side
Posted on Mar 19, 2006
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