The screen is completely black and there is no sound from any source including satellite, DVD or computer
The red light on/off indicator is working and the light turns blue when turned on, as it should, but nothing else happens.
I have tried re-booting several times with no results.
I have tried the trouble shooting tips in the manual with no results.
It seems that the problem is electrical as in a short or disconnected wire between the off/on switch and the rest of the set (but I have no technical knowledge)
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: no picture or sound in 13 month old set
This can be the power supply, or the main display driver board, or the main display itself. These are normally serviced at the modular level. You will have to get in touch with the Dell rep to have it serviced.
You should try connecting a video source like your DVD directly to the set, and with different cables, just to rule out a problem on the way from the source to the set.
If it comes to buying a new set, I would suggest you to get an extended warranty(longest possible). These sets can be
dramatically expensive to service if there is no service agreement.
Hope it works out on the cheap side
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
if you are using a cable box or satellite,make sure those are also set to full mode..If tv only receives normal (16:9) etcc..then it will only display that..moset sources nowadays also have a picture mode ...
its looks ur screen is DEATH.........as u only have the set for 18 months i assume u have no warrentie left' may go in touch with TOSHIBA and tell them ur problem u have...... but it looks to me u need a new screen,,,,,or may a service will solve ur problem,,,,,it may cost u .......but may cheaper as a new screen
You didn't mention from where your signal originates and that clue screen is common to many sets and means it is seeing no input signal.
The set would seem to be functional, otherwise you wouldn't be seeing the input selection menu.
While it is possible that the RF section/tuner (that handles the signal coming in) has failed, these are pretty solid.
If you have another set or can borrow one to connect to whatever source you have (antenna, cable, satellite) to see if a signal is, in fact, there.
As an alternative, you could connect your own signal source; VCR, DVD player, or, as it offers, HDMI or a PC and set it to whichever input you have supplied with signal.
sweetkiss, if it works through the dvd player and not on cable/satellite box then the tuner is bad, if you have any type of cable/satellite box try running A/V cables out of the box to video input on the back of the tv and switch the tv to that video input, ie; vid 1, vid 2 etc. (your using one of those inputs for the dvd) this will give you your picture back, you can of course also replace the tuner in the set, good luck, BMW Rider
I had a problem with a Samsung 46 inch LCD and it had audio and dim light but no picture and found out that the logic board toward the top (inside tv) was bad and was no longer available and the only way to fix it was to get the entire display panel (the logic board came with it) It was not costwise to repair. Hope this helps.
Is this set hooked to cable? Is there a cable or satellite box? When you press the menu button, do you see the menu on screen? Do you see anything on the screen, such as snow, or is it completely black? If the signal is OK and the TV has no picture at all, the red LED on the front of the set should be flashing a certain number of times. If the LED is flashing, the computer has detected a problem in the set and shut the picture off. If this is the case, there is no way for you to bring the picture back by pressing buttons. The number of times the LED flashes is the computer's way of displaying exactly why there is no picture. The set should then be serviced by a qualified tech familiar with Sony TV's. If the LED is not flashing and the menu comes up on screen, check your signal source. If you are using a cable or satellite box, that box could be bad, and if you are using RCA jacks, the yellow (video) wire could be bad or pulled out.