Question about Dell W4200 42 in. HD-Ready Plasma Television

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No picture or sound in 13 month old set

The screen is completely black and there is no sound from any source including satellite, DVD or computer The red light on/off indicator is working and the light turns blue when turned on, as it should, but nothing else happens. I have tried re-booting several times with no results. I have tried the trouble shooting tips in the manual with no results. It seems that the problem is electrical as in a short or disconnected wire between the off/on switch and the rest of the set (but I have no technical knowledge)

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Re: no picture or sound in 13 month old set

This can be the power supply, or the main display driver board, or the main display itself. These are normally serviced at the modular level. You will have to get in touch with the Dell rep to have it serviced. You should try connecting a video source like your DVD directly to the set, and with different cables, just to rule out a problem on the way from the source to the set. If it comes to buying a new set, I would suggest you to get an extended warranty(longest possible). These sets can be dramatically expensive to service if there is no service agreement. Hope it works out on the cheap side

Posted on Mar 19, 2006

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My Phillips 42PFL7704D 42" LCD

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Hello there,

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i hope this information was helpful don't forget to rate

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It is common. After the repair is completed, make sure the technician does the firmware upgrade to your set. The new firmware upgrade should be version 3008 and when the technician pulls up the service menu it will say it there. Let me know how it went. Lead Tech

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