Hi there,
I'm sorry to hear you're having difficulties with your DC25. Due to the nature of the issue you've described, it's probably best if you get in touch with us directly. One of our experts will be happy to provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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