Question about Philips GOGEAR SA6045 MP3 Player

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Philips 4gb mp3 player

My mp3 player freezes up everytime i turn it on. I've hit the rest button but it goes to the "updating player" screen then stops/freezes while updating. I don't know what happened i only have 420 songz on it and its not full of songs. I've tried to reset it over and over but it still does the same thing. it comes on and freezes while, "updating the Player". Any advice-

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  • Anonymous Sep 11, 2008

    For some odd reason my philips mp3 player kept freezing up it kept cutting on and off even when i'm not touching it. i need help

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I came here for the same solution. But not people ***** about the same solution. NO HELP AT ALL!

Posted on Sep 13, 2008

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Here's what's going on - Philips issued a firmware upgrade for this model to correct the freezing issue.  You can't use the version of the Philips Device Manager that came on the installation CD.  You have to go to www.philips.com/support, enter your country, enter your model #, click on SA 6045/37 without the B, and click on the Software & Drivers link.  Within the software & drivers link, you must download the link underneath "Device/Firmware Manager" - this will give you the latest version of the Device Manager.  Using the new Device Manager, connect your mp3 player to the computer and click on the "Update" button within the Philips Device Manager.  This will upgrade your player's firmware, and fix the freezing issue.
-Tha Mp3 Doctor

Posted on Sep 13, 2008

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Actually ma computer has been formatted nd nw i m not able to connect my mp3 to my pc..........plz can u help me...

Posted on Sep 11, 2008

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1 Answer

My sandisk 4gb clip mp3 player freezes everytime i turn it on. So i hard reset it, turn it back on and it freezes again.


In my opinion you will have to upgrade firmware of your player. How to do it you can study on this website and download the Sansa Firmware Updater software also.

http://kb.sandisk.com/app/answers/detail/a_id/300

Please read and do these all, and I hope your player will work fine again.
Thanks.
gylacz

Apr 19, 2011 | SanDisk Sansa Clip MP3 Player

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Everytime i press the arrow button to go to the main screen the mp3 shuts down but freezes while in the process. how do i fix this.


Update the firmware


It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
1. Make sure the hold/lock is not engaged
2. Reset the player
3. Run an Updated using the latest version of the Philips Device Manager from Philips website
4. Run a Repair in Philips Device Manager

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 11, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Freezes


You have to go to Philips website and upgrade the firmware to resolve the freezing issue.

Feb 18, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Phillips 4GB


Get the firmware update from the philips website

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Oct 29, 2008 | Philips GoGear Flash MP3 Player

2 Answers

My philips SA6087/37 freezes on updating


Did you try the reset button on the bottom of the player?

Sep 28, 2008 | Philips SA3345/37 MP3 Player

1 Answer

Philips GoGear audio video player 4GB...cannot update


Make sure the lock is not engaged.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Sep 13, 2008 | Philips GoGear Flash MP3 Player

3 Answers

Frozen screen on my phillips mp3 player


You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically

If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."

-Tha Mp3 Doctor

Sep 01, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Frozen on gogear screen


Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Aug 27, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

It freezes up and wont read


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Dec 28, 2007 | Philips SA5125/37 MP3 Player

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