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Xerox WorkCentre PE120i

I have a new machine. There was a document jam in the ADF which I cleared but I still receive a "document jammed" message and it will not photocopy anything either in the ADF or on the flat bad.

Any ideas?

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  • 19,396 Answers

First unplug power cord for 15 minutes and see if this clears the error.
Inspect the inside of the machine, remove the toner, check deep inside and put toner back.
Ensure that all ports are closed.
If you still get the error , as the machine is new, call the service support number listed on the owner manual.

Posted on Sep 09, 2008

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Hello,
The sensor may be dirty even if it looks like there is no paper jam. Take a bottle of compressed air and give it a once over. Make sure you don't shake or tip the compressed air as you don't want to fast freeze anything.
If this does nothing, you probably have a failed sensor which will need replacing.
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Trying to fax, scan or copy and anytime I try the erro message Document in ADF press OK to discharge document


Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

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Xerox Workcentre 4150. Paper keeps jamming in print engine area. We clear the jam and it jams again.


If your Xerox WC 4150 is displaying "Clear the Jam in the Print Engine" or constantly jams as paper exits the machine you should check and possibly replace the fuser actuator (part# 120N00534) This is the most likely cause, if however this does not fix the printer the next step may be to replace the sensor or fuser.
Here is a video that shows you how to check and replace the actuator. ItemInc.com has this part in stock and ships same day. Good luck, and thanks for using FixYa!
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Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

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My Xerox Workcentre copier gives an error message E2 paper jam and I have cleared every possible jam. The copier still thinks its jammed and won't start up now.


I just had this same issue with my phaser3300MFP. Initially I thought this was a software issue but after careful inspection, there indeed was still a jam. I would check the fuser area of the machine. There is most likely a page jammed in that area and they can be hard to see.

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I need to find instructions on how to open the ADF to reseat the document/jam sensor.


You can find xerox help at www.partsdrop.com they have xerox experts and tips for working on this machine, also service manuals are available there.

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Most likely one of the jam sensors was knocked out of its clip. You would have to take the document feeder off and apart to find and reseat it.

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

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Workcentre pe 120i memory full


in spec. say's so:
your workcentre Pe120 have only 32 Mb memory.
fax function is equipped with a 4 Mb standard memory.
In spec. shows a 4mb memory is just enough for 320 pages of fax!!!

i think your problem is given from the 32 mb of memory of workcentre pe120, not from fax memory, because the faxes received or delayed is compressed with a very strong altgorithm, and these files is very small.

http://www.office.xerox.com/multifunction-printer/multifunction-under-30ppm/workcentre-pe120-pe120i/spec-enus.html#Memory

a link bellow ; i think is useful:
http://www.xeroxdirect.com/direct/public/products/accessorizer/dsp_accessory.cfm
for a 32 MB memory module (product code is: 097n01434)




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