Question about Brother IntelliFAX 4100 Laser Fax

9 Answers

Brother IntelliFax 4100 sending solid black pages

We have two Brother IntelliFax 4100 machines. They are used as standalone fax machines. We are not using the printer or copier features at all. 6 Months ago, one fax machine started faxing solid black pages. Reports print fine and there are no error messages, but the the receiver gets a full page of solid black. I assumed it was just some bad error, but the second machine started doing the same exact thing. Again, it prints fine and doesn't report any errors. The scan window is clean. Does anyone have any ideas? I found someone reporting a similar problem with a different model IntelliFax in Amazon.com reviews.

Posted by on

  • 2 more comments 
  • Jason Bostic Mar 10, 2006

    By the way, both machines receive and print incoming faxes fine.

  • gquag Nov 29, 2007

    I copy or send a fax and the right 5 or so lights on the scanner filcker. This in turn creates black horizontal lines on the right side of the page?? Can I reset the scanner? or do I need to replace it and how much? If this is even the prob.

    Regards Geoff Q.

  • Anonymous Mar 05, 2009

    When I copy the page comes out black. What can I do to fix thsi?

  • Anonymous May 11, 2009

    the Brother manual for this product cleary says to not use any liquids to clean the scanner glass, only a soft dry cloth.

×

Ad

9 Answers

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 22 Answers

There are two possible solutions. Is the machine sitting on top of metal? The machine will send black pages when there is static charge. You can put a rubber mat under the machine or use a static guard. The second solution is to put the machine in maintenance and reset the scanner. Unplug the machine, put your finger on the menu key first and then re-plug the line while holding the menu key, in about 30 seconds all the lights will flash and the display will say maintenance. Release the menu Key and press 55 and this will reset the scanner; if scanner error comes up the machine will need to be serviced. Press stop and then 99 this will exit you out of maintenance. If the machine does not have an error try making a copy of blank sheet of paper and see if there is any improvement. As a routine clean the scanner glass with soft lint free cloth and isopropyl alcohol also.

Posted on Oct 05, 2007

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Ordered a new CIS, part number LE7949001. removed the top cover, popped out the old and replaced the scanner. Two screws, and a few connectors and the Unit works fine. Replacement isn't difficult at all.
Don't be scared. Just grab your screwdriver and get to work.

Posted on Aug 28, 2009

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 95 Answers

The scan section works the same for the copy and scan for intent to fax. If the scan array (it's under the skinny glass in the original document feeder... the top part that open clam shell style) is bad, it will give you black copies as well as send black faxes. It's just not getting any light from the L.E.D.s to see the page. Try making a copy, if it comes out black then you need a new array. I have seen this array go out partially recently, causing black "skipping" marks on the copies. The up side is that its relatively easy to change out and may even be covered under the manufactures warranty.

Posted on Nov 15, 2007

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 43 Answers

The failed part is called Scanner Unit. In Brother terms, it is called CIS unit. The part number is LE7949001. Unfortunately, this is not a user replaceable part. For the adventurous and can shell out $70 plus shipping, Vance Baldwin (google that) sells the part. With a failed Scanner Unit, your Brother Multi-Function will be relagated to PRINTER ONLY mode.

Posted on Jan 17, 2008

Our solution was easy and free. We simply unplugged the cables and plug that come into the back corner of the machine. (black power supply cord and a couple of telephone jacks) We cleaned a bit of dust off the ends of the cables, blew any dust out from where the cables go into the machine and plugged them back in again. It's working great! Just unplugging alone to clear static didn't help in our situation.

Posted on Mar 19, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

You probably have the faxes in a room with carpeting. I'm not an expert or anything, but I had the same problem. It was a static build up. Unplug the fax machines for about 60 seconds and plug them back in. If this fixes it, then you will want to put the faxes on static mats. Let me know if this fixes it. cwyatt@aui.org

Posted on Jan 30, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 124 Answers

Problem is not in the fax machine but with the scanning position. this is a very common problem. for starters, try Downloading the latest drivers and install, in addition, the following page may assist you: http://support.microsoft.com/kb/q189764/

Posted on Mar 14, 2006

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I purchase new computer and i lost program to instal my printer

Posted on Dec 23, 2009

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 44 Answers

The part is called a Contact Image Scanner, it is a series of LED lamps that start to flicker or go out all together. Every time they turn off the fax sees that as a black image so that is what it prints. The CIS must be replaced to fix this problem. Contact Brother.

Posted on Jul 10, 2009

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

bowdo
  • 78 Answers

SOURCE: Brother IntelliFax 4100 sending solid black pages

It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

Posted on Feb 14, 2008

SOURCE: Fax reports

press the help button.this will print important function to help you program features of your fax machine

Posted on May 17, 2008

  • 320 Answers

SOURCE: brother FAX T74 problem sends black page, copies black page

hello it sounds like you need to have the scannetr replaced

Posted on Jan 17, 2009

  • 215 Answers

SOURCE: display says "printing online" but it is not connected to a PC

unplug machine, press and hold down the "stop/exit" key while pluggung back in. continue to hold the button down for 5 secs, then release. if machine returns to the regular date/time display, you should be alright. if not, then you'll have to call brother or an authorized service center. this is usually caused by a fax stuck in memory, which this procedure should clear.

good luck,
razors

Posted on Feb 18, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My intellifax 4100 has a wide solid black bar approx 1 1/2 wide down the entire right hand side of the page of faxes that I send. (faxes that are received by others). The machine works perfectly in every...


Here is a list of possibilities.

1. The scanner glass is very dirty on one side. (the area the paper paasses over.)

2. The laser scanner lens is dirty on one side

3. Look in the bottom of the machine and locate any mirrors and clean with a dry soft cloth.
You will need to remove the drum and toner to do this.

Feb 23, 2011 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Receiving fax with a black wide (2") line from fax Brother Intellifax 4100


its the problem of your LED'S strip may be one of the LED is not working.It lights up green in color & its located under the top cover from where you send fax copy.

Please rate me if it was helpfull..

Aug 04, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

My Brother Intellifax 4100 sends faxes that appear with a solid black line on the side--i think it's the right hand side. It prints copies the same way. How can I fix it?


if the faxes going out have the line but coming in print out clear then the glass at the document feeder is dirty and probably needs cleaning.. check under the feeder cover and look for a glass piece where the documents go in this picks up dirt and typex and when it scans the document it thinks its on the original.. a soft cloth and some glass cleaner should clean it off..

Jul 11, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black pages


Try to copy a document. If the copy comes out black then the the scanner is dirty. Clean the scanner glass (products on the market that clean by sending through the scanner) and try to copy again. If after cleaning the scanner, the copy is still black you have a scanner issue and the laser/scanner unit will need replacement. Best of luck and please post back with any questions or just to rate the solution.
Greg

Aug 10, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black page when copying and sending faxes.


You most likely have a bad SCANNER BLOCK. Not good!

Dec 23, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Outgoing faxes


Not good! It sounds like you have a bad scanner assembly. Make a copy of something and you probably will see the same result.

May 21, 2008 | Brother IntelliFax-4100e Fax

1 Answer

Brother IntelliFAX 4100


Yes it is. Check with BrotherUSA.com for possible warranty. It will cost about $150.00 to repair . You can buy new for about $300.00.
Factory refurb. for $ 269.00


I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

May 20, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Brother IntelliFax 4100 sending solid black pages


It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

Feb 14, 2008 | Office Equipment & Supplies

1 Answer

Brother intellifax 4100 prints full page all black


Good chance the High voltage power supply is bad. Not worth repairing. A new unit costs about 259.00.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

Aug 08, 2006 | Brother IntelliFAX 4100 Laser Fax

Not finding what you are looking for?
Brother IntelliFAX 4100 Laser Fax Logo

6,892 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Victorman
Victorman

Level 3 Expert

840 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...