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My dvd rom does not Exist what should i do? - HP Compaq Presario V5000Z Notebook

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  • Jaipal Reddy
    Jaipal Reddy May 11, 2010

    Hi s_honest,

    Need some infromation about your computer.

    1. May I know the version of Windows you use? Is it XP or Vista?

    If the operating system is XP, perform the below steps and let me know:

    a. Click start -> Select Run -> Type devmgmt.msc -> Click Ok.

    b. Click on the + sign next to the DVD/CD ROM devices and let me know the entries listed there.

    If the operating system is Vista, perform the below steps and let me know:

    a. Hold the windows key and press 'R' -> Type devmgmt.msc -> Click Ok

    b. Click on the + sign next to the DVD/CD ROM devices and let me know the entries listed there.

    From the above steps let me know the exact DVD/CD drive entry listed there, also check if you have any yellow exclamation mark on it.

    Thank you.



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Firstly set a system restore point, just incase you make a mistake, then click start>run, then type regedit and press enter.
in the listing look for HKEY_LOCAL_MACHINE_SYSTEM, current control set,control, then class.

Left click on the folder 4D36E965-E325-11CE-BFC1-08002BE10318 and look for entries named lower filter or upper filters on the right hand side of the window.

If any are found, right click on them and select Delete.

Close regedit and restart pc, it should then re-appear

Posted on Sep 09, 2008


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